Vendor Support Specialist - Path to Ops Lead

O.R. TRAX; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Impactful work

Growth opportunities

Collaborative team culture

Job summary

O.R. TRAX is seeking a Vendor Support Associate to handle inbound calls and follow-ups, ensuring timely resolution of tickets and accurate documentation in Jira Service Management.

The role requires strong investigative and deescalation skills, excellent communication, and the ability to multitask across calls, tickets, and documentation within a fast-growing healthcare SaaS environment.

Qualifications

• Experience with Atlassian tools and phone-based support.
• Strong investigative and deescalation skills.
• Excellent written and verbal communication; reliable and team-first.

Responsibilities

• Answer inbound vendor support calls and follow up to resolve tickets.
• Manage tickets in Jira Service Management from intake through resolution and keep documentation current.
• Investigate issues thoroughly, identify root cause, and propose clear solutions with proper escalation.

Skills

Investigative skills

Deescalation skills

Multitasking

Tools

Jira Service Management

Job description

O.R. TRAX is seeking a Vendor Support Associate to handle inbound calls and follow-ups, ensuring timely resolution of tickets and accurate documentation in Jira Service Management.

The role requires strong investigative and deescalation skills, excellent communication, and the ability to multitask across calls, tickets, and documentation within a fast-growing healthcare SaaS environment.