Vendor Support Representative (Fully Remote)

O.R. TRAX; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Impactful work

Growth opportunities

Collaborative team culture

Job summary

O.R. TRAX is seeking a Vendor Support Associate to handle inbound calls and follow-ups, ensuring timely resolution of tickets and accurate documentation in Jira Service Management.

The role requires strong investigative and deescalation skills, excellent communication, and the ability to multitask across calls, tickets, and documentation within a fast-growing healthcare SaaS environment.

Qualifications

• Experience with Atlassian tools and phone-based support.
• Strong investigative and deescalation skills.
• Excellent written and verbal communication; reliable and team-first.

Responsibilities

• Answer inbound vendor support calls and follow up to resolve tickets.
• Manage tickets in Jira Service Management from intake through resolution and keep documentation current.
• Investigate issues thoroughly, identify root cause, and propose clear solutions with proper escalation.

Skills

Investigative skills

Deescalation skills

Multitasking

Tools

Jira Service Management

Job description

• Answer inbound vendor support calls and make outbound follow-ups to resolve tickets.
• Manage tickets in Jira Service Management from intake through resolution and keep documentation current.
• Investigate issues thoroughly, identify root cause, and propose clear solutions while following escalation paths.

What We're Looking For:

• Experience with Atlassian tools and phone-based support, with strong investigative and deescalation skills.
• Solution-oriented, detail-oriented, and comfortable multitasking across calls, tickets, and documentation.
• Strong written and verbal communication, reliable, and team-first with a quick learning ability.

Why O.R. TRAX?:

• Make a massive impact on hospital efficiency and patient safety with a proven SaaS solution.
• Be part of explosive growth with room to advance toward Vendor Support Operations Lead.
• Enjoy a fun, driven team culture where wins are visible and mistakes get fixed fast.

O.R. TRAX

O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.