Vendor Risk & Contracts Operations Specialist

ICBA; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Monthly work from home stipends

Flexible work hours

Tuition reimbursement

Fitness discounts

Work-life balance tools

Job summary

ICBA Payments seeks a Specialist, Risk Operations to support contract administration, vendor governance, and data accuracy across payments programs for community banks nationwide. You will maintain records, respond to complex requests, and improve reporting and processes.

The role operates in a hybrid work environment with opportunities in Washington, DC or Atlanta; salary range $55,000–$75,000 and competitive benefits are offered.

Qualifications

• 5+ years of relevant experience or bachelor’s degree in related field.
• 3–5+ years in vendor management, contract administration, or risk management strongly preferred.
• Prior experience supporting Financial Services, card debit and/or credit program strongly preferred.
• Strong analytical skills and ability to parse and analyze large sets of vendor data, spot trends, and find discrepancies.
• Exceptional stakeholder management and negotiation skills, capable of bridging the gap between technical teams and external vendors.

Responsibilities

• Maintain and update customer databases to ensure accuracy of contract, product and agreement records; proactively resolve discrepancies.
• Partner with Legal and internal teams to clarify and respond to non-standard or complex contract requests.
• Ensure end‑to‑end process documentation is maintained, including inputs, outputs, and responsible parties.
• Process and complete monthly contract enrollment and network sponsorship billing reports for vendor partners (FIS, Fiserv, Visa, Mastercard).
• Maintain document repository for Operations, agreements and other needed records.
• Coordinate with internal teams, card networks, processors, and issuing partners to ensure timely communication of contract and agreement status changes.
• Handle and respond to day‑to‑day customer and vendor correspondence related to payments, contracts, and agreements.
• Independently identify and recommend enhancements to reporting and operational processes to improve accuracy, efficiency, and customer satisfaction.
• Serve as backup support for Operations processes including licensing, billing, invoicing, and reporting.
• Support business owners vendor onboarding and offboarding processes and associated including due diligence and master data maintenance.
• Assist business owners in managing vendor relationships.
• Support vendor risk management processes and systems.
• Maintain and monitor CRM records, including FLPP customer profiles and data.
• Assist with audits performed by Payments or vendor partners and ensure discrepancies are resolved.
• Support leadership in assessing, identifying, and supporting mitigation of risks associated with third‑party vendors, financial and operational processes.
• Assist leadership with development of processes and reporting to define, measure, and monitor risks across financial and operational domains associated with our programs.
• Partner cross functionally to ensure consistent application of risk policies.
• Research, analyze, and report on trends related to bank attrition.

Skills

Vendor management

Contract administration

Risk management

Data analysis

Excel proficiency

Education

Bachelor's degree in related field

Tools

VMS

Procurement software

Microsoft Excel

Job description

ICBA Payments seeks a Specialist, Risk Operations to support contract administration, vendor governance, and data accuracy across payments programs for community banks nationwide. You will maintain records, respond to complex requests, and improve reporting and processes.

The role operates in a hybrid work environment with opportunities in Washington, DC or Atlanta; salary range $55,000–$75,000 and competitive benefits are offered.