Vendor Relationship Manager

First American; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

medical

dental

vision

401k

PTO/paid sick leave

employee stock purchase plan

Job summary

First American in New York is seeking a Vendor Relationship Manager to develop and optimize a network of external service providers, aligning vendor capabilities with business priorities.

You will manage key relationships, shape engagement strategies, monitor performance, identify risks, and collaborate with internal teams to support strategic initiatives.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Strong negotiation, influence and stakeholder management skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal, relationship-building and teamwork skills.
• Self-motivated; self-starter.
• Ability to manage multiple tasks and respond quickly to emergent problems.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Manage key vendor relationships across an assigned portfolio of external service providers.
• Develop and support vendor engagement strategies that align with business objectives.
• Build and maintain productive partnerships with vendors providing specialized services.
• Assess vendor capabilities and ensure alignment with evolving business objectives.
• Maintain effective relationships with vendor contacts and internal stakeholders.
• Serve as a point of contact for vendor-related discussions and planning.
• Monitor the health, capacity, and effectiveness of the vendor network.
• Identify vendor-related risks, service gaps, and opportunities to strengthen support.
• Collaborate with internal teams and leaders to support initiatives.
• Participate in customer-facing discussions when vendor input is needed.
• Support vendor growth and expansion initiatives.
• Perform other duties as assigned.

Skills

Strong negotiation & stakeholder mgmt

Excellent written/verbal communication

Interpersonal & teamwork

Self-motivated / self-starter

Multi-tasking / prioritization

Proficient in Word, Excel, PowerPoint

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Who We Are

Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Vendor Relationship Manager is responsible for developing, managing, and optimizing a network of vendor providers that support business operations and strategic initiatives. This role serves as a key point of contact for vendor relationships, helping align vendor capabilities with organizational needs and business priorities. The Vendor Relationship Manager supports vendor engagement, relationship management, performance monitoring, risk identification, and continuous improvement efforts to ensure the organization maintains access to effective and reliable vendor support. Operating with a degree of independence, this position focuses on building productive partnerships, supporting business objectives, and contributing to the overall effectiveness of the vendor network.

HOW YOU’LL CONTRIBUTE

• Manage key vendor relationships across an assigned portfolio of external service providers.
• Develop and support vendor engagement strategies that align with business objectives and service needs.
• Build and maintain productive partnerships with vendors that provide specialized services to the organization.
• Assess vendor capabilities and ensure alignment with evolving business objectives.
• Maintain effective relationships with vendor contacts and internal stakeholders.
• Serve as a point of contact for vendor-related discussions, planning, and relationship management.
• Monitor the overall health, capacity, and effectiveness of the vendor network.
• Identify vendor-related risks, service gaps, and opportunities to strengthen support for business operations.
• Collaborate with internal teams and business leaders to support operational and strategic initiatives.
• Participate in customer-facing discussions when vendor input or subject matter expertise is needed.
• Support vendor growth and expansion initiatives.
• Perform other duties as assigned.

WHAT YOU’LL BRING

• Required Education, Experience, Certification/Licensure
• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of related experience
• KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
• Strong negotiation, influence and stakeholder management skills
• Excellent written and verbal communication skills
• Excellent interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
• Proficient in Microsoft Word, Excel and PowerPoint

What We Offer

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan

Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American is an equal opportunity employer in every sense of the term.

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