Vendor Relationship Manager

First American; Delaware; On-site; USD 90,000 - 130,000; Full time

Job summary

First American's GO Title division seeks a Vendor Relationship Manager to develop and optimize a network of vendor providers that support our title and escrow operations. You will serve as the primary contact for vendor discussions and link vendor capabilities to business priorities.

In this role, you will monitor provider health, manage risks, and collaborate with internal teams to drive strategic initiatives. A bachelor's degree and 5+ years in vendor management are required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of related vendor management experience.
• Excellent negotiation and communication abilities.

Responsibilities

• Manage key vendor relationships across an assigned portfolio.
• Develop vendor engagement strategies aligned with business needs.
• Assess vendor capabilities and identify gaps or risks.
• Collaborate with internal teams to support initiatives.
• Monitor vendor performance and drive continuous improvement.

Skills

Negotiation

Stakeholder management

Written communication

Verbal communication

Interpersonal skills

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Who We AreJoin a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThe Vendor Relationship Manager is responsible for developing, managing, and optimizing a network of vendor providers that support business operations and strategic initiatives. This role serves as a key point of contact for vendor relationships, helping align vendor capabilities with organizational needs and business priorities. The Vendor Relationship Manager supports vendor engagement, relationship management, performance monitoring, risk identification, and continuous improvement efforts to ensure the organization maintains access to effective and reliable vendor support. Operating with a degree of independence, this position focuses on building productive partnerships, supporting business objectives, and contributing to the overall effectiveness of the vendor network.HOW YOU’LL CONTRIBUTEManage key vendor relationships across an assigned portfolio of external service providers.Develop and support vendor engagement strategies that align with business objectives and service needs.Build and maintain productive partnerships with vendors that provide specialized services to the organization.Assess vendor capabilities and ensure alignment with evolving business objectives.Maintain effective relationships with vendor contacts and internal stakeholders.Serve as a point of contact for vendor-related discussions, planning, and relationship management.Monitor the overall health, capacity, and effectiveness of the vendor network.Identify vendor-related risks, service gaps, and opportunities to strengthen support for business operations.Collaborate with internal teams and business leaders to support operational and strategic initiatives.Participate in customer-facing discussions when vendor input or subject matter expertise is needed.Support vendor growth and expansion initiatives.Perform other duties as assigned.WHAT YOU’LL BRINGRequired Education, Experience, Certification/LicensureBachelor’s degree or equivalent combination of education and experience5+ years of related experienceKNOWLEDGE, SKILLS, AND ABILITIES (KSAs)Strong negotiation, influence and stakeholder management skillsExcellent written and verbal communication skillsExcellent interpersonal, relationship-building and teamwork skillsSelf-motivated; self-starterAbility to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasksProficient in Microsoft Word, Excel and PowerPointThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.