Vendor Program Manager

Gallagher; Phoenix (AZ); Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Career development opportunities

Global reach, local impact

Job summary

Gallagher in Phoenix, AZ seeks a Vendor Program Manager to oversee strategic vendor partnerships and benefit programs, ensuring quality service, compliance, and alignment with goals. You will lead vendor relationships across 25+ providers, drive negotiations, implementations, and reporting, while coordinating cross-functional teams to improve efficiency and member experience.

The ideal candidate has a bachelor's degree and 3+ years in vendor management or healthcare operations, with strong

Qualifications

• Bachelor's degree in a related field preferred.
• 3+ years in vendor management or healthcare benefits.
• Experience with vendor negotiations and compliance activities.
• Strong project management, analytical, and organizational skills.
• Excellent communication and problem-solving abilities.
• Hybrid work model from Phoenix, AZ.

Responsibilities

• Manage relationships with 25+ service providers and partner vendors.
• Monitor performance, SLAs, contracts, and KPIs.
• Lead vendor implementations and major program initiatives.
• Ensure regulatory compliance and maintain documentation.
• Review invoices, financial reporting, and dashboards.
• Drive process improvements and cross-functional projects.

Skills

Project management

Analytical thinking

Communication

Negotiation

Organizational skills

Multitasking

Stakeholder management

Education

Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or related field

Tools

MS Office

Reporting tools

Data analysis tools

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Vendor Program Manager is responsible for managing strategic vendor partnerships and benefit programs to ensure high-quality service delivery, regulatory compliance, operational effectiveness, and alignment with organizational goals. This role serves as the primary liaison for assigned vendors, overseeing relationship management, performance monitoring, implementations, contract administration, reporting, financial oversight, and issue resolution.

How You'll Make An Impact

Vendor Relationship Management

• Manage relationships with assigned vendor and strategic partners across a diverse portfolio of 25+ service providers.
• Lead vendor stewardship activities and foster strong, collaborative partnerships.
• Coordinate recurring vendor meetings, business reviews, performance discussions, and action plans.
• Serve as the primary point of contact for vendor escalations and relationship management.

Vendor Performance & Contract Management

• Monitor vendor performance, service levels, contractual obligations, and key performance indicators.
• Lead contract negotiations, renewals, amendments, and vendor evaluations.
• Identify performance concerns and oversee corrective action plans through resolution.
• Provide recommendations to leadership regarding vendor strategy, renewals, and program enhancements.

Program & Implementation Management

• Lead vendor implementations, transitions, and major program initiatives.
• Coordinate project plans, timelines, stakeholder communication, and deliverables.
• Evaluate program effectiveness and recommend enhancements, modifications, or alternative solutions when needed.
• Support vendor and program launch strategies and provide periodic updates to leadership on outcomes and performance.

Compliance & Documentation

• Ensure vendor compliance with contractual, regulatory, and organizational requirements.
• Maintain vendor and benefit plan documentation, including contracts, SPDs, SBCs, wrap documents, policies, and related materials.
• Support audits, compliance reviews, regulatory filings, and governance initiatives.
• Maintain awareness of industry and regulatory developments through ongoing training and professional development.

Financial & Reporting Oversight

• Review, reconcile, and approve vendor invoices and financial reporting.
• Develop and maintain vendor performance dashboards and reporting metrics.
• Monitor contractual pricing, guarantees, and financial obligations.
• Analyze vendor performance and utilization data to identify trends and opportunities.

Project Management & Continuous Improvement

• Lead and support strategic operational initiatives and organizational priorities.
• Identify opportunities for process improvement, vendor optimization, and operational efficiency.
• Coordinate cross-functional projects impacting vendors, benefits administration, and member services.
• Develop recommendations that improve service delivery, member experience, and organizational outcomes.

About You

• Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field preferred.
• 3+ years of experience in vendor management, healthcare benefits, insurance administration, project management, or related operational roles.
• Experience managing vendor relationships, contract negotiations, implementations, and compliance activities.
• Strong project management, analytical, and organizational skills.
• Excellent communication, relationship-building, negotiation, and problem-solving abilities.
• Proficiency with Microsoft Office applications, reporting tools, and data analysis.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Ability to work a hybrid model out of Phoenix, AZ - 3x On Site, 2x WFH.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)