Vendor Manager

Whatnot; United States; Remote; USD 140,000 - 165,000; Full time

Job summary

An innovative company is seeking a dynamic Vendor Manager to oversee operations and enhance relationships with BPO partners. This role involves managing performance metrics, driving process improvements, and collaborating with cross-functional teams to optimize workflows. The ideal candidate will have a strong background in e-commerce operations, excellent communication skills, and a proven track record in project management. Join a forward-thinking team that values growth and diversity, and contribute to shaping the future of commerce while enjoying flexible benefits and a supportive work environment.

Benefits

Flexible Time Off Policy

Health Insurance (Medical, Dental, Vision)

Home Office Setup Allowance

Monthly Cell Phone and Internet Allowance

Childcare Allowance

401k with Employer Match

Paid Parental Leave

Wellness Allowance

Dogfood Allowance

Qualifications

• 8+ years of experience in scalable operations, preferably in e-commerce.
• Strong analytical and communication skills are essential.

Responsibilities

• Manage performance of BPO partners and maintain stakeholder relationships.
• Drive planning and performance of outsourced partner programs.

Skills

Operations Management

Vendor Management

Cross-functional Communication

Analytical Skills

Project Management

Process Improvement

Education

Bachelor's Degree

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Role

• Manage the day to day performance of our BPO partners
• Maintain relationships with our BPO and internal stakeholders
• Identify root cause and solutions for dips in performance
• Drive the planning, budget, and performance of the outsourced partner and programs
• Support and lead critical initiatives to scale existing/new support and trust & safety programs
• Identify trends to improve our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly
• Effectively work cross-functionally with a broad range of stakeholders

You

Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.

As our next Vendor Manager, you should have a minimum of 8 years of diverse experience in scalable operations, ideally with experience in managing external (3rd party vendor partners) stakeholders, plus:

• Experience in operations, sales or service in a high paced ecommerce environment preferred
• Excellent communicator with strong cross-functional skills across different team members
• Ability to shift priorities quickly, while maintaining a high degree of organization and control
• Strong analytical skills, data orientation, and metrics driven operator
• Experience in project management and managing strategic projects with cross-functional teams
• Track record of driving process improvements & cost optimizations

Nice to Have

• Experience starting from zero. Leading the vendor/site selection-to-launch process and strategy

Compensation

For Full-Time (Salary) US-based applicants: $140,000/year to $165,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.