Vendor Manager

Enclustra; New York, Los Angeles, San Francisco, Phoenix (NY, CA, CA, AZ); Remote; USD 140,000 - 165,000; Full time

Job summary

An innovative firm is on the lookout for a dynamic Vendor Manager to spearhead the development of their outsourcing strategies. In this pivotal role, you'll be responsible for building a robust outsourcing footprint from the ground up, leading the selection and evaluation of partners, and driving operational efficiency. With a focus on enhancing customer satisfaction and product adoption, you'll work closely with various stakeholders to communicate progress and synthesize feedback. This is a unique opportunity to make a significant impact in a fast-growing e-commerce environment while enjoying a range of attractive benefits and flexible work arrangements.

Benefits

Flexible Time off Policy

Health Insurance (Medical, Dental, Vision)

Work From Home Support

Home Office Setup Allowance

Monthly Cell Phone and Internet Allowance

Care Benefits

Monthly Wellness Allowance

Childcare Allowance

Lifetime Family Planning Benefits

401k Retirement Plan with Employer Match

Qualifications

• Minimum of 8 years in scalable operations, managing external vendor partners.
• Strong analytical skills and metrics-driven approach.

Responsibilities

• Own efforts to build outsourcing footprint from 0-to-1.
• Lead selection and launch of first outsourcing partner.

Skills

Operations Management

Project Management

Analytical Skills

Cross-functional Communication

Data Orientation

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role Responsibilities

• This role will own the efforts to build our outsourcing footprint from 0-to-1.
• Lead the strategic selection, evaluation, and launch of our first outsourcing partner/site.
• Drive the planning, budget, and performance of the outsourced partner and programs.
• Support and lead critical initiatives to scale existing/new support and trust & safety programs.
• Identify trends to improve our products, support processes, optimize workflows, and improve operational efficiency in order to increase customer satisfaction and product adoption.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly.
• Effectively work cross-functionally with a broad range of stakeholders.

Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

Qualifications

As our next Vendor Manager, you should have a minimum of 8 years of diverse experience in scalable operations, ideally with experience in managing external (3rd party vendor partners) stakeholders, plus:

• Experience in operations, sales or service in a high-paced ecommerce environment preferred.
• Excellent communicator with strong cross-functional skills across different team members.
• Ability to shift priorities quickly, while maintaining a high degree of organization and control.
• Strong analytical skills, data orientation, and metrics-driven operator.
• Experience in project management and managing strategic projects with cross-functional teams.
• Track record of driving process improvements & cost optimizations.

Nice to Have

• Experience starting from zero. Leading the vendor/site selection-to-launch process and strategy.

Compensation and Benefits

For Full-Time (Salary) US-based applicants: $140,000/year to $165,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits or equity.

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break).
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance for wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• 16 weeks of paid parental leave + one month gradual return to work.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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