Vendor Management Specialist: Third-Party Risk & Compliance

RiseMe; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

Fifth Third Bank is hiring a Customer Solutions Third Party Specialist in Grand Rapids, Michigan to support onboarding of vendors, manage performance scorecards, and ensure regulatory compliance within the bank's risk framework.

You will collaborate with cross-functional teams to review contracts, monitor KPIs, track issues, and communicate with vendors and internal partners while upholding FDCPA and other regulations in a fast-paced call center setting to deliver strong customer outcomes.

Qualifications

• High School diploma required, and college degree preferred.
• Minimum of 1 year of experience in Collections, Legal Matters or Vendor Management.
• Advanced knowledge of FDCPA, industry regulatory requirements and law.
• Strong experience with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook.
• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
• Excellent oral and written communication skills.
• Ability to communicate effectively with staff level, senior leadership, attorneys, and other industry professionals.
• Understanding of collections practices, policies, and procedures.
• Excellent customer service skills with both external and internal customers.
• Strong organizational skills and attention to detail.
• Must be able to work in a team environment and interact with employees and all levels of the organizations.
• Must be able to work independently with minimal supervision to achieve goals and meet demanding timelines.

Responsibilities

• Manage daily vendor workload including but not limited to account assignments, account recalls, preparation of affidavits, settlement processing, system updates, vendor emails and strategic actions.
• Manage and maintain scorecards for third party agencies, ensuring that required Key Performance Indicators (KPI's) are in alignment with vendor contracts, LOB, and bank requirements.
• Handle inbound customer calls regarding charged off accounts and third-party vendor issues.
• Manage and resolve customer and/or vendor complaints around regulatory compliance, FDCPA, UDAAP and Fair Lending; working with Compliance Partners and Internal Legal as needed.
• Manage and document ongoing performance calls with vendors to review performance, regulatory changes, compliance concerns and other matters, including service expectations.
• Partner with Line of Business leadership and the Third-Party Management Team to maintain compliance with third party management’s vendor monitoring requirements.
• Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures.

Skills

FDCPA knowledge

Regulatory compliance

Communication skills

Organizational skills

Teamwork

Independent work

Education

High School diploma

College degree

Tools

Microsoft Office

Job description

Fifth Third Bank is hiring a Customer Solutions Third Party Specialist in Grand Rapids, Michigan to support onboarding of vendors, manage performance scorecards, and ensure regulatory compliance within the bank's risk framework.

You will collaborate with cross-functional teams to review contracts, monitor KPIs, track issues, and communicate with vendors and internal partners while upholding FDCPA and other regulations in a fast-paced call center setting to deliver strong customer outcomes.