Vending & ATM Field Service Engineer

Accelera; Dallas (TX); On-site; USD 33,000 - 41,000; Full time

Job summary

Accelera is seeking a Level 1 Vending & ATM Field Service Engineer for installation, maintenance, and repair of kiosks, vending units, and peripheral hardware. The role suits an entry-level technician with solid electromechanical and basic IT skills.

You will travel regionally, support remote diagnostics, and work with senior staff to ensure reliable operation. GED or high school diploma is required, and prior experience in field service is preferred.

Qualifications

• Entry-level technician with solid grasp of electromechanical systems and foundational IT skills.
• Background supporting self-service tech like ATMs, POS, vending equipment encouraged.
• Minimum of one year of professional experience in equipment repair, field service, or maintenance.

Responsibilities

• Set up and initialize new smart-locker systems, vending machines, and kiosks.
• Perform regular inspections, cleaning, and functional testing to prevent downtime.
• Identify and fix basic electronic, mechanical, and connectivity malfunctions.
• Swap out faulty components to restore full functionality.

Skills

Electromechanical troubleshooting

Basic IT skills

Customer service

Time management

Communication

Education

GED or high school diploma

Tools

Multimeter

Diagnostic tools

Networking basics

Windows OS

Tool handling

Job description

We are looking for a dedicated Level 1 Vending & ATM Field Service Engineer to join our team. You will be responsible for the installation, routine maintenance, and repair of various automated kiosks, smart lockers, vending units, and their associated peripheral hardware.

This role is ideal for an entry-level technician who possesses a solid grasp of electromechanical systems and foundational IT skills. If you have a background in supporting self-service technologies like ATMs, POS systems, or vending equipment, we encourage you to apply.

Core Duties

• Set up and initialize new smart-locker systems, vending machines, and kiosks.
• Ensure equipment reliability by performing regular inspections, cleaning, and functional testing to prevent future downtime.
• Identify and resolve fundamental electronic, mechanical, and connectivity-related malfunctions.
• Swap out faulty components including motors, sensors, power supplies, wiring, locks, and mechanical parts to restore full functionality.
• Troubleshoot peripheral hardware such as bill acceptors, card readers, touchscreens, scanners, and printers.
• Utilize diagnostic tools and multimeters to verify the integrity of low-voltage electrical circuits.
• Address and fix common network, Windows, and application-level communication errors.
• Set up and verify cellular, Wi-Fi, and Ethernet connectivity for remote access.
• Collaborate with senior engineering staff by following established protocols and assisting with remote diagnostic efforts.
• Provide detailed technical documentation when escalating high-level hardware or software issues to senior teams.
• Document all service activities, including repair reports, parts usage, and ticket status.
• Keep your service vehicle organized with the necessary tools and a sufficient inventory of spare parts.
• Keep clients informed by providing clear updates on your arrival times and the status of their repairs.
• Empower clients by teaching them how to operate equipment and perform basic first-line troubleshooting.
• Maintain a safe working environment by strictly adhering to food-safety, electrical, and site-specific protocols.
• Contribute to the team by joining an on-call rotation and being available for occasional overnight travel.
• Possession of a GED or high school diploma.
• Minimum of one year of professional experience in equipment repair, field service, or general maintenance.
• Demonstrated proficiency in mechanical and electrical troubleshooting.
• Ability to effectively operate power tools, hand tools, and digital multimeters.
• Fundamental knowledge of networking, computer hardware, and operating systems.
• Capacity to interpret technical manuals, service guides, and complex wiring diagrams.
• Strong interpersonal skills to provide excellent service and clear communication to our clients.
• A clean driving record and a valid driver's license.
• Proven ability to manage your own schedule and handle multiple service requests independently.
• Flexibility to travel and work during evenings or weekends when required.

Desired Background

• Experience with ATMs, smart lockers, kiosks, POS systems, or vending machines.
• Familiarity with receipt printers, bill acceptors, card readers, and payment terminals.
• Knowledge of control boards, PCs, touchscreens, low-voltage wiring, and sensors.
• Experience with remote monitoring, cellular, Wi-Fi, Ethernet, and TCP/IP protocols.
• Background in working with heated, frozen, or refrigerated vending units.
• Experience with temperature-control systems or foodservice equipment.
• Proficiency in commissioning new equipment and providing training to end-users.
• Experience using software for inventory management or field-service ticketing.

Employment Status: Full-time

Travel Requirements: Regional and local field travel is required.

Compensation: $24/hr - $30/hr