Sr. Dealer Experience Specialist

PACCAR Parts

Renton (WA)

On-site

USD 71,000 - 97,000

Full time

4 hours ago

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Benefits offered by this job

401k with company match

Fully funded pension plan

Paid time off

Tuition reimbursement

Medical, dental, and vision plans

Flexible spending accounts

Disability insurance

Life and AD&D insurance

Employee assistance program

Job summary

PACCAR Parts in Renton, WA is seeking a Senior Dealer Experience Specialist to act as the vital link between dealers, suppliers, and our technical support teams. You will guide order status, shipping info, pricing, and product programs while ensuring accuracy and audit compliance.

You’ll analyze truck specs, verify part information, and collaborate with marketing and product teams to align dealer needs with policy and solutions. A strong communicator with detail orientation thrives here.

Qualifications

Bachelor's degree preferred.
One year of related industry experience required; dealer/customer facing preferred.
Excellent verbal and written communication.
Ability to work in a fast-paced customer-oriented environment.
Positive attitude toward service while handling difficult situations.
Strong PC skills and typing ability.
Fluent French or Spanish a plus.

Responsibilities

Advise customers on order status, shipping, availability, and pricing.
Process orders for quotes, stocking orders, and technical inquiries with audit compliance.
Conduct truck analysis to validate customer requests.
Coordinate between factories, dealers, and research teams to verify part information.
Resolve shipment issues and handle special orders.
Access applications to ensure truck compliance with regulations.
Collaborate with Product Marketing on objectives and policies.
Crosstrain across Dealer Experience functions.
Participate in Six Sigma projects and initiatives.

Skills

Communication

Customer service

Attention to detail

Multitasking

Problem solving

Decision making

English proficiency

Education

Bachelor's degree

Tools

Word

Excel

Typing

Job description

Requisition Summary

As a Senior Dealer Experience Specialist, you’ll be the vital link connecting PACCAR dealers, suppliers, and technical support teams. This is your chance to work in a variety of applications, grow your truck expertise, and build a powerful network – all while ensuring critical orders flow seamlessly. If you have a high attention to detail and love making an impact, this role is your opportunity to shine!

Job Functions / Responsibilities

Advise customers concerning order status, changes, shipping information, product availability, product programs and pricing policies
Process orders related to product marketing quotes, initial stocking orders and technical research inquiries, ensuring accuracy and compliance with audit policies
Conduct truck analysis to validate the accuracy of customer requests
Act as liaison between truck factories, dealers and technical research teams to verify part information ordered is correct for the application of the truck
Resolve issues pertaining to shipments, expediting and special-order handling
Access multiple applications to ensure truck compliance with various government regulations
Work closely with Product Marketing to understand key marketing objectives, supplier relationships and crucial policies related to specific targeted product lines
Crosstrain in all areas of the Dealer Experience department
Participate in department initiatives and projects using Six Sigma methodology

Qualifications

Bachelor’s degree desired
One year of related industry experience required, dealer/customer facing responsibilities preferred
Excellent communication skills both verbal and written
Ability to work in a demanding and fast paced customer-oriented environment
Positive attitude towards service while managing difficult situations
Strong PC skills, including Word, Excel, as well as typing skills
Excellent multi-tasker, problem solver, and highly attentive to details
Ability to think outside of the box and make decisions in ambiguous situations
Demonstrated ability to follow up on tasks until they are brought to closure
French or Spanish language a plus

PACCAR Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information

PACCAR Parts is an eVerify Employer.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.