Vehicle Support Center Supervisor
TEKsystems
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Benefits offered by this job
Job summary
TEKsystems in Renton, WA is seeking a Vehicle Support Center Supervisor to lead a high-performing team supporting dealer technicians across North America and global operations. The role centers on supervising daily activities, driving performance, and improving uptime and customer support.
Responsibilities include coaching, performance reviews, mentoring, analyzing metrics, collaborating with cross-functional teams, onboarding new staff, maintaining knowledge articles, and presenting updates to
Qualifications
- Bachelor's degree in a relevant field.
- 3+ years in operations, customer or technical support, automotive, transportation, fleet services, or related.
- Previous supervisory experience preferred; strong leadership through mentoring, coaching, or team leadership will be considered.
- Strong analytical and problem-solving skills with ability to make data-driven decisions.
- Experience evaluating operational performance, identifying trends, and implementing process improvements.
- Experience with MS Office suite (Excel, PowerPoint, Word) and operating in a fast-paced support environment.
Responsibilities
- Lead, coach, mentor, and develop a team of Vehicle Support Center Specialists.
- Conduct performance reviews and ongoing coaching for staff.
- Analyze operational metrics and trends to drive improvements.
- Partner with cross-functional teams to resolve challenges and improve processes.
- Oversee onboarding, training, and development of new team members.
- Create and maintain knowledge base articles and standard operating procedures.
Skills
Education
Tools
Job description
Location: Renton, WA (Onsite)
Schedule: Monday-Friday, 1:00 PM - 10:00 PM PST
We are seeking a Vehicle Support Center Supervisor to lead a high-performing team supporting dealer technicians across North America and global operations. This role is responsible for overseeing daily support center activities, driving performance and continuous improvement initiatives, and developing a team of specialists focused on maximizing vehicle uptime and delivering exceptional customer support. This is an excellent opportunity for an emerging leader looking to step into a supervisory role or an experienced leader seeking to make an impact in a fast-paced technical support environment. The ideal candidate combines strong leadership skills, analytical thinking, operational excellence, and the ability to excel in a vehicle, transportation, or technical support setting.
- Lead, coach, mentor, and develop a team of Vehicle Support Center Specialists.
- Conduct performance reviews, career development discussions, and ongoing coaching.
- Analyze operational metrics, customer feedback, and support center performance trends.
- Drive continuous improvement initiatives focused on operational efficiency, service quality, and customer satisfaction.
- Partner with cross-functional teams to resolve operational challenges and improve support processes.
- Support onboarding, training, and development of new team members.
- Conduct case reviews and provide coaching on technical support interactions and problem-solving approaches.
- Oversee the creation and maintenance of knowledge base articles, standard operating procedures, and work instructions.
- Identify barriers impacting team performance and implement effective solutions.
- Support strategic initiatives aimed at improving diagnostics, technician support, and overall vehicle uptime.
- Prepare and present operational updates, performance results, and recommendations to leadership.
- Lead customer and employee tours of the Vehicle Support Center.
- Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
- Bachelor's degree in Business, Engineering, Automotive Technology, or a related field.
- 3+ years of experience in operations, customer support, technical support, automotive, transportation, fleet services, or a related industry.
- Previous supervisory experience preferred, but strong leadership experience through mentoring, coaching, project leadership, training, or team leadership will also be considered.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Experience evaluating operational performance, identifying trends, and implementing process improvements.
- Technical exposure to automotive, diesel, transportation, fleet, heavy equipment, maintenance, engineering, or related industries.
- Experience working in a fast-paced support center, service center, or operations environment.
- Strong Microsoft Office skills, including Excel, PowerPoint, and Word.
- Excellent verbal and written communication skills.
- Experience with vehicle diagnostics, powertrain systems, automotive technology, or technical troubleshooting.
- Knowledge of heavy-duty truck, diesel, fleet maintenance, automotive, or transportation industries.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
- Automotive service management or fleet maintenance leadership experience.
- Technical support or call center leadership experience.
- Dealer support operations experience.
- Engineering operations experience.
- Military vehicle maintenance leadership experience.
- Demonstrated leadership and people-development abilities.
- Strong operational mindset with a focus on continuous improvement.
- Ability to thrive in a highly metric-driven environment.
- Excellent problem-solving and decision-making skills.
- Confidence presenting operational results to leadership and stakeholders.
- Ability to collaborate effectively across multiple teams and business functions.
- Opportunity to step into a leadership role with significant responsibility and visibility.
- Direct impact on customer satisfaction, operational performance, and vehicle uptime.
- Exposure to leadership and cross-functional teams.
- Unique combination of people leadership, operations management, technical support, and process improvement.
- Fast-paced environment with opportunities for professional growth and career advancement.
- Onsite position based in Renton, WA.
- Supports a 24/7/365 Vehicle Support Center operation.
- Primary schedule is Monday through Friday, 1:00 PM - 10:00 PM PST.
- Highly collaborative, fast-moving environment requiring strong decision-making and prioritization skills.
- Performance-focused culture centered on service quality, response times, technician support, and continuous improvement.
This is a Permanent position based out of Renton, WA.
- The pay range for this position is $90400.00 - $128040.00/yr.
- Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
- Fully funded pension plan that provides monthly benefits after retirement.
- Comprehensive paid time off minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time.
- Tuition reimbursement for continued education.
- Medical, dental, and vision plans for you and your family.
- Flexible spending accounts (FSA) and health savings account (HSA).
- Paid short-and long-term disability programs.
- Life and accidental death and dismemberment insurance.
- EAP services including wellness plans, estate planning, financial counseling and more.
- This position is eligible for a holiday gift 401k with up to a 5% company match.
This is a fully onsite position in Renton,WA.
This position is anticipated to close on Oct 17, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordination, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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