Vehicle Services Training Manager, Riverside CA

Cox Automotive Inc.; Riverside (CA); On-site; USD 107,000 - 161,000; Full time

Job summary

Cox Automotive Inc. is seeking a Vehicle Services Training Manager in Riverside to lead technician training across regions. You will partner with curriculum developers and subject matter experts to craft hands-on and online materials, ensuring training aligns with outcomes and drives performance.

The role emphasizes scaling best practices, measuring effectiveness, and communicating results while managing collaborations with business leaders and partners within the organization.

Qualifications

• BA/BS + 6 years of relevant work experience. Or MS + 4 years of relevant experience.
• 5+ years of progressive management experience in professional service, training, in an automotive workplace.
• Hands-on leadership skills with the ability to thrive under pressure.
• Excellent time management, organizational, and problem-solving skills.
• Terrific communication, interpersonal, and team-building skills.

Responsibilities

• Performs the full range of Vehicle Operations Training duties for an assigned region or product areas.
• Partners with Curriculum Development to prepare online and written training materials.
• Works with subject matter experts to design training aligned with learning outcomes.
• Executes and shares best practices for instructor training and performance.
• Ensures effective delivery of training and solutions to achieve high competence.
• Contributes to development and review of new training materials based on feedback.
• Measures training content effectiveness and delivery.
• Consults with business leaders to assess training needs and drive results.
• Directs implementation of curriculum standards, policies, and procedures.
• Translates organizational culture into training mechanisms.

Skills

Leadership

Project management

Communication

Strategic planning

Training delivery

Time management

Education

BA/BS

MS

Job description

The Vehicle Services Training Manager will be responsible for delivering industry leading technician training for Manheim technicians. This role is responsible for identifying areas of opportunity for our technicians, with the ability to develop and drive key strategic initiatives around efficiencies, client engagement/success, and overall training effectiveness. Responsible for developing and rolling out processes and procedures to continue to drive engagement through diverse avenues, ensuring those processes are communicated and institutionalized across the team.

What You'll Do

• Performs the full range of Vehicle Operations Training duties for an assigned region, group, and/or designated product areas.
• Partners with the Curriculum Development team to prepare online and written training materials.
• Works with subject matter experts to ensure that course material and practical/hands‑on experience are designed to achieve desired learning outcomes.
• Executes and shares best practices for ensuring excellence in instructor training and performance.
• Ensures effective delivery of training and solutions to support the highest competence given the level of knowledge and skill required.
• Conducts pilot training and provides feedback to adjust materials to better serve Cox team members.
• Contributes to the development and review of new training materials by analyzing technical / learner feedback and adapting materials/methods accordingly.
• Measures the effectiveness of training content and delivery.
• Consult with business leaders, to assess tech training needs and deliver development initiatives that improve performance and that drive business results.
• Direct the implementation of training curriculum standards and guidelines, as well as policies and procedures related to various training and educational programs for the associates.
• Translate desired organizational culture into training mechanisms.
• Communicate training department performance against goals and objectives.
• Build and maintain business relationships with key business partners within the organization.
• Problem‑solving; effectively plan, organize, delegate, and follow through to successful resolution.
• Identify training objectives and select appropriate instructional methodologies and procedures such as individual training, group instruction, self‑study, lectures, demonstrations, presentations, and computer‑based training.

Required Experience & Specialized Knowledge And Skills

• BA/BS + 6 years of relevant work experience. Or MS + 4 years of relevant experience. No Degree and 10 years of relevant experience.
• 5+ years of progressive management experience in professional service, training, in an automotive workplace.
• Hands‑on leadership skills with the ability to thrive under the pressure of a fast‑paced organization.
• Be self‑directed, energetic, and focused on quality.
• Excellent time management, organizational, and problem‑solving skills.
• Terrific communication, interpersonal, and team‑building skills.
• Demonstrated experience in leading large, complex enterprise programs and projects to successful execution.
• Strong leadership, motivational, and influencing skills.
• Ability to quickly assess an opportunity's potential, leveraging fact‑based analyses and industry experience.
• Travel: 25%

USD 107,200.00 - 160,800.00 per year

Compensation includes a base salary in the range of $107,200.00 - $160,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets