VEHICLE SERVICE AGENT- Airport

GSP Transportation Inc; Wilmington (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) Retirement Savings

401(k) matching

Flexible spending accounts

Health savings account

Life insurance

Paid time off

Employee Assistance Program

Employee Discounts

On-the-job training

Opportunities for advancement

Referral Program

Job summary

GSP Transportation Inc is seeking a Vehicle Service Agent to service and inspect rental vehicles for customer use, and to transport vehicles to and from the rental center. You will maintain gas and other logs and keep the service area clean.

The role requires a valid driver’s license, 21+ years with 3 years licensed, strong problem-solving ability, and basic computer skills including Word and Excel. A team‑oriented, customer‑focused attitude is essential, with opportunities for advancement and

Qualifications

• Must show proof of a valid driver’s license and satisfactory MVR
• Must be 21 years of age or have a driver's license for 3 years
• Excellent problem-solving skills
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
• Ability to complete tasks with precision, speed, and a positive attitude
• Ability to work well with a team
• Customer service and sales orientation
• Passion for helping others
• High school diploma or equivalent

Responsibilities

• Clean and service rental vehicles for customer use
• Review the inspection checklist to ensure vehicles are properly prepared
• Transport customers to and from the rental center as required
• Deliver vehicles to appropriate locations as directed
• Maintain the service area, equipment, tools, and cleaning supplies
• Maintain gas logs and other logs as requested by management
• Inspect and park cars as directed
• Perform related duties as required or assigned

Skills

Customer service

Teamwork

Problem solving

Data entry

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Vehicle Service Agent is responsible for servicing and inspecting rental vehicles for customer use, transporting vehicles from the service area to customer pick-up, maintaining gas logs, and keeping the work area clean.

Key Responsibilities

• Clean and service rental vehicles for customer use
• Review the inspection checklist to ensure vehicles are properly prepared
• Transport customers to and from the rental center as required
• Deliver vehicles to appropriate locations as directed
• Maintain the service area, equipment, tools, and cleaning supplies
• Maintain gas logs and other logs as requested by management
• Inspect and park cars as directed
• Perform related duties as required or assigned

Qualifications

Required

• Must show proof of a valid driver’s license and satisfactory (Motor Vehicle Report (MVR)
• Must be 21 years of age or have a driver's license for 3 years
• Excellent problem-solving skills
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
• Ability to complete tasks with precision, speed, and a positive attitude
• Ability to work well with a team
• Customer service and sales orientation
• Passion for helping others
• High school diploma or equivalent

Management Responsibilities

This position has no direct supervisory responsibilities. This position reports to the Counter Supervisor and Location Manager.

Work Environment & Physical Requirements

• Prolonged periods of sitting, working on a computer, twisting, bending, and walking; getting in and out of vehicles, driving, and inspecting vehicles
• May require periods of servicing and cleaning vehicles, lifting cleaning equipment, and using cleaning products
• 401(k) Retirement Savings
• 401(k) matching
• Flexible spending accounts
• Health savings account
• Life insurance
• Paid time off (PTO)
• Employee Assistance Program
• Employee Discounts
• On-the-job training
• Opportunities for advancement
• Referral Program

Our Core Values - C.A.R.S.

Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.

Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.

We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.

Equal Opportunity Employment

GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.

Disclaimer

This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment.