Vehicle Operations Support Specialist II

Cox; Tolleson (AZ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for an experienced Account Manager to enhance client relationships and ensure exceptional service delivery. This role involves managing communications, coordinating repairs, and facilitating vehicle sales processes. You'll work closely with various departments to ensure timely repairs and keep clients informed. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office. Join a dynamic team where your contributions will impact the overall customer experience and support the growth of the organization.

Benefits

Paid Time Off

Holidays

Employee Perks

Qualifications

• 3 years of related experience or alternative combinations of education and experience.
• Minimum 2 years of customer service experience.

Responsibilities

• Manage client relationships and ensure effective communication.
• Coordinate repairs and facilitate vehicle sales processes.

Skills

Customer Service

Communication Skills

Time Management

Attention to Detail

Microsoft Office Proficiency

Education

High School Diploma/GED

Job description

Account Manager Job Description

We are seeking an experienced Account Manager to oversee client relationships and ensure the delivery of exceptional service. The successful candidate will manage communication, coordinate repairs, and facilitate vehicle sales processes, among other responsibilities.

1. Client Relationship Management: Maintain strong relationships with clients, ensuring effective communication and meeting customer requirements.
2. Vehicle Condition Communication: Relay information about vehicle conditions to clients and obtain necessary approvals for repairs and reconditioning.
3. Repair and Maintenance Coordination: Collaborate with mechanic shops to ensure timely repairs and keep clients updated on progress.
4. Report Management: Review, update, and audit vehicle condition and repair reports.
5. Customer Service: Respond to inquiries, resolve issues, and provide high-quality service.
6. Interdepartmental Coordination: Work with Lot Operations and Recon departments to facilitate vehicle movement and reconditioning.
7. Sale Preparation: Assist in preparing vehicles for sale, including scheduling, run order, and customer notifications.
8. Key and Vehicle Organization: Manage keys and ensure proper scanning and organization of vehicles.
9. Sale Line-Up and Auction Readiness: Review sale line-up, locate missing vehicles, and prepare vehicles for auction.
10. Safety and Representation: Follow safety procedures and represent the sales lane during sale days.
11. Auction and Online Operations: Coordinate vehicle readiness for in-lane and online auctions.
12. Customer Care and Vehicle Inspection: Address customer issues and inspect vehicles, recommending reconditioning to enhance value.
13. Transportation and File Management: Arrange transportation, manage vehicle files, and ensure accurate record-keeping.
14. Report and Inventory Management: Prepare reports and maintain physical and digital inventory records.
15. Online Operations and Additional Duties: Collaborate with online teams and perform other tasks as assigned.

Qualifications

• High School Diploma/GED with 3 years of related experience, or alternative combinations of education and experience as specified.
• Attention to detail and ability to work effectively with teams.
• Minimum 2 years of customer service experience.
• Proficiency in Microsoft Office.
• Excellent communication skills across various channels.
• Effective time management and multitasking abilities.
• Adaptability in a dynamic environment.
• Customer-focused and service-oriented mindset.

Additional Information

Pre-employment drug testing is required, with specific policies regarding marijuana. Benefits include paid time off, holidays, and other employee perks. Cox Automotive is an equal opportunity employer and provides accommodations for disabilities. Applicants must be authorized to work in the U.S. without sponsorship.