Vehicle Operations Support Specialist II

Cox; Peoria (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values customer service excellence! This role involves managing client interactions through various channels while ensuring accurate documentation and process improvement. You'll thrive in a dynamic environment where your communication skills and attention to detail will shine. With a competitive hourly pay rate and a range of benefits including paid time off and holidays, this position offers a great opportunity to build sustainable client relationships and make a real impact. If you're ready to take your career to the next level, this could be the perfect fit for you!

Benefits

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Qualifications

• Proficient in knowledge base requirements for client needs.
• Ability to manage inbound communications effectively.

Responsibilities

• Maintain documentation for client interactions.
• Identify client needs and provide solutions.

Skills

Excellent oral and written communications skills

Effective time management

Attention to detail and follow-through

Ability to adapt in a changing environment

Multi-tasking in a fast-paced environment

Customer-focused service orientation

Job description

Key Responsibilities:

• Become proficient in all knowledge base requirements in order to resolve clients' needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage inbound calls, emails and texts in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established verification guidelines and key performance criteria
• Work closely with our peers and BPO partners to deliver on client SLAs
• Work across the organization as needed to resolve requests and correct issues/problems
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained
• Identify areas of process improvement
• Effectively communicate
• Perform other duties as deemed necessary by management

Skills:

• Excellent oral and written communications skills, particularly in a phone, email, SMS or chat context
• Effective time management
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

USD 16.15 - 24.23 per hour

Compensation:

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.