Vehicle Operations Support Specialist II

Cox Enterprises; Ash Township (MI); In loco; USD 23.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Holidays

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Descrizione del lavoro

Cox Automotive - USA is seeking an Vehicle Operations Support Specialist II for an on-site role with a 6:00 AM to 2:30 PM schedule, Monday through Friday. The position includes mechanical inspections, reconditioning coordination, and administrative tasks to ensure smooth auction operations.

Responsibilities include client service, vehicle review, condition reporting, and collaboration with multiple auction departments.

Competenze

• High School Diploma/GED and 3 years’ related experience OR 5 years’ related experience
• Strong communication skills required
• Self-starter with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred
• Reconditioning inspection experience preferred
• Customer service oriented

Mansioni

• Provide exceptional customer service to ensure client satisfaction
• Review vehicles in sale lineup and coordinate readiness for sale
• Monitor vehicle reconditioning processes and support client teams
• Educate clients on company products and services
• Coordinate reconditioning services with senior peers and auction departments
• Understand auction services concepts and vehicle inspection processes
• Basic computer skills including Outlook and Excel
• Follow safety procedures and participate in Safety Excellence

Conoscenze

Customer service

Communication skills

Multi-tasking

Verbal and written skills

Safe driving

Formazione

HS diploma/GED

Strumenti

Microsoft Office

Outlook

Excel

Descrizione del lavoro

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Work Schedule: Monday - Friday, 6:00 AM- 2:30 PM

This Reconditioning Account Operations Specialist II position requires mechanical and auto body inspections, along with administrative responsibilities.

Requirements:

• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field OR combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
• Communication skill required
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Reconditioning inspection preferred
• Client Servicing
• Attention to details
• Safe drivers needed; valid driver’s license required.

Preferred:

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

SMCOX

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.