Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Cox Automotive; Charleston (SC); On-site; USD 22,000 - 33,000; Full time

Job summary

Cox Automotive is seeking an Operations Specialist to facilitate and manage vehicle transportation within an assigned region. The role involves coordinating with carriers, monitoring holds, and handling data across AS400 systems.

Candidates should have strong Excel skills and customer service experience. This position offers hourly pay between $16.59 and $24.86, with benefits including paid time off and holidays.

Qualifications

• 1-3 years administrative experience (in automotive industry preferred).
• Proficient with Microsoft Excel, Outlook and Word.
• Excellent written and verbal communication; ability to work independently.
• High attention to detail and data accuracy.
• Ability to operate in a fast-paced, matrix environment.

Responsibilities

• Show proficiency with communication via recorded line phone system.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Manage escalated Client Success VINs with peers and agents.
• Monitor holds and verification delays.
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's.
• Follow up with carriers on several VINs daily.
• Investigate kickbacks of VINs by carriers to re-dispatch units.
• Create and manage corrective actions for vendors.
• Monitor and correct master data files for location errors.
• Measure performance and generate reports for management.

Skills

Administrative experience

Microsoft Excel

Outlook

Word

Customer service

Multi-tasking

Education

High School Diploma or equivalent

Job description

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

The finalized candidates will be working one day a week out of one of these locations:

• Manheim Nashville
• Manheim Statesville
• Manheim Kansas City
• Manheim St. Louis
• Manheim Little Rock
• Manheim Fredericksburg
• Manheim Harrisonburg
• Manheim Darlington
• Manheim North Carolina
• Manheim Atlanta
• Manheim Georgia
• Manheim Birmingham
• Manheim New Orleans
• Manheim Lafayette
• Manheim Mississippi
• Manheim Central Florida
• Manheim Lakeland
• Manheim Pensacola
• Manheim Fort Lauderdale
• Manheim Palm Beach
• Manheim St Pete
• Manheim Tampa
• Manheim Daytona Beach
• Manheim Fort Myers
• Manheim Jacksonville
• Manheim Orlando
• Manheim Tallahassee

Key Responsibilities:

• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's
• Following Up with carriers on several VINs daily
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Entry of all manual orders and processing of other AS400 system orders
• Process Fees and post assessorial charges to record
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance - understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Required:

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills

• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver's License and the ability to pass a background check and drug test required.

Preferred:

• Some college education
• 1+ years' experience in transportation field or automotive auction house
• 1+ years' experience in call center

USD 16.59 - 24.86 per hour

Compensation:

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets