Vehicle Exchange Program Manager - Courtesy CDJR

Courtesy Chevrolet Inc.; Mesa (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

PTO and sick time

Employee discounts

Health, dental, and vision insurance

401(k) retirement savings plan

Career growth opportunities

Job summary

Courtesy Automotive Group in Mesa, AZ is seeking a VEP Manager to drive dealership sales by guiding service customers into upgrade opportunities and coordinating with the sales team for a seamless transition.

You will identify qualified service customers, engage them on the VEP program, and track performance in the CRM while delivering an exceptional customer experience. This full-time role offers growth opportunities within a values-driven, family-focused dealership.

Qualifications

• Automotive sales or service experience required; VEP or equity-based sales experience preferred.
• Strong communication and customer engagement skills.
• Ability to multitask in a fast-paced dealership environment.
• Proficiency with CRM and dealership software.
• Strong organizational and follow-up abilities.
• Professional, customer-focused, and team-oriented mindset.
• Reliable transportation to and from work daily.
• Valid driver's license and clean driving record.
• Willing to submit to pre-employment drug screen and background check.

Responsibilities

• Identify qualified service customers for upgrade opportunities using equity, mileage, and incentive data.
• Engage customers in the service drive, explain the VEP program, and assess their vehicle needs.
• Coordinate with the sales team to transition interested customers into the sales process.
• Track leads, appointments, and conversions in the CRM system.
• Monitor service appointments and prioritize high-value opportunities.
• Report weekly and monthly performance metrics to dealership leadership.
• Maintain strong product knowledge and deliver an exceptional customer experience.

Skills

CRM proficiency

Customer engagement

Communication

Multitasking

Organizational skills

Teamwork

Tools

CRM software

Job description

Position: VEP Manager
Employment: Full-time
Location: Mesa, AZ
Start Date: ASAP

About Us

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Position Overview

The VEP Manager is responsible for driving dealership sales by identifying service customers who qualify for vehicle upgrade opportunities and guiding them into the sales process. This role serves as the link between the service and sales departments, ensuring customers receive a seamless and positive upgrade experience.

Key Responsibilities

• Identify qualified service customers for upgrade opportunities using equity, mileage, and incentive data.
• Engage customers in the service drive, explain the VEP program, and assess their vehicle needs.
• Coordinate with the sales team to transition interested customers into the sales process.
• Track leads, appointments, and conversions in the CRM system.
• Monitor service appointments and prioritize highvalue opportunities.
• Report weekly and monthly performance metrics to dealership leadership.
• Maintain strong product knowledge and deliver an exceptional customer experience.

Qualifications

• Automotive sales or service experience required; VEP or equitybased sales experience preferred.
• Strong communication and customer engagement skills.
• Ability to multitask in a fastpaced dealership environment.
• Proficiency with CRM and dealership software.
• Strong organizational and followup abilities.
• Professional, customerfocused, and teamoriented mindset.
• Reliable transportation to and from work every single day.
• Valid driver's license and clean driving record.
• Willing to submit to pre-employment drug screen and background check

What We Have To Offer

• Competitive compensation.
• PTO and sick time.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.