Vehicle Exchange Manager — Drive Upgrades & Loyalty

Jim Hudson Lexus Columbia; Sumter (SC); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Paid vacation

Health insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Disability insurance

Holidays

Christmas bonus

Career advancement

Positive work environment

Job summary

Jim Hudson Toyota Sumter is hiring for an entry level Vehicle Exchange Manager in our sales department to transition service customers into sales customers. We offer strong benefits and opportunities for career advancement in a positive environment.

The role emphasizes customer rapport, using dealership software to target upgrade opportunities, and collaboration with the used-vehicle and promotions teams. Excellent communication and a customer-first attitude are essential.

Qualifications

• 1–2 years of experience in retail, hospitality, customer service, or entry-level sales (automotive experience is a plus but not required)
• Strong communications skills, team oriented
• Resume must be uploaded for immediate consideration

Responsibilities

• Meet and greet service customers on the drive or in the lounge to build rapport in a low-pressure, friendly manner
• Review daily service appointments using dealership software and identify high-potential upgrade targets
• Perform basic walk-around inspections of customer vehicles in the shop
• Introduce customers to newer models and explain benefits of exchanging their vehicle
• Follow up with service customers to schedule future exchange consultations
• Maintain an accurate daily log of sales activities
• Support used-vehicle department with trade appraisals as needed
• Assist in developing advertising campaigns and promotions

Skills

Customer service

Communication

Team oriented

Computer proficiency

Tools

Dealership software

Job description

Description

Jim Hudson Toyota Sumter is hiring for an entry level Vehicle Exchange Manager in our sales department that will transition service customers into sales customers. If you meet the requirements, please apply today! We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.

Jim Hudson Automotive Group has been family-owned and operated, and serving Columbia, since 1980. Mr. Hudson's top priority is and will always be employee satisfaction!! When employees are happy, they will take great care of the customer.

Serious inquiries only!

We offer:

• Potential Income: $75K-$100K/per year
• Relocation assistance possible for the right candidate
• Paid Vacation and Personal Leave
• Medical, Dental and Vison Insurance
• $25K employer paid life insurance
• Disability Insurance
• 401(k) retirement plan with generous employer match
• Employee Assistance Program
• Employee Assistance Fund
• Corporate Chaplain
• Paid Holidays
• Christmas bonus
• Career advancement opportunities
• A positive and professional work environment

Responsibilities – Vehicle Exchange Manager:

• Meet and greet service customers on the drive or in the lounge area to build rapport in a low-pressure, friendly manner.
• Use our dealership software to review the daily service appointments an identify high-potential upgrade targets, such as customers with high mileage, older vehicle models, or equity in their current car.
• Perform basic walk-around inspections of customer vehicles while they are in the shop.
• Introduce customers to newer models and explain the benefits of exchanging their vehicle (e.g., lower maintenance costs, better fuel efficiency, updated tech, active warranties).
• Follow up with service customers via phone and email to schedule future exchange consultations.
• Maintains an accurate daily log that reflects all sales activities in the dealership.
• Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
• Assists the used-vehicle department with trade appraisals as needed.
• Assists in the development of advertising campaigns and other promotions.
• Attends managers meetings as requested.
• Other tasks as assigned.

Requirements

Qualifications/Requirements - Vehicle Exchange Manager :

• 1–2 years of experience in retail, hospitality, customer service, or entry-level sales (automotive experience is a plus but not required)
• Understand and comply with federal/state/local regulations which affect the new and used vehicle purchase and finance department
• Strong communications skills, team oriented
• Computer proficient
• Professional appearance and demeanor
• Resume must be uploaded for immediate consideration
• Must be authorized to work in the U.S. without sponsorship and be a current resident
• Must pass pre-employment testing to include background checks, MVR, and drug screen

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.