Vehicle Development - Fleet Support Engineer

Apex Systems; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

HSA health savings account

Employee assistance program

Stock purchase program

Discount programs

On-demand training & certification

Job summary

Everforth Apex Systems seeks a Fleet Support Engineer for the Vehicle Development team in San Francisco. You will ensure uptime, lead real-time support for fleet operations, and collaborate across engineering and operations to resolve complex vehicle issues.

The role emphasizes documenting troubleshooting processes, hardware bring-up for new sensors (LiDAR, radar, cameras), and developing robust diagnostic procedures to improve data integrity and fleet reliability.

Qualifications

• Bachelor’s degree in Electrical, Mechanical, Computer, or Automotive Engineering.
• Minimum 6 years in transportation, aerospace, or autonomous vehicles focusing on perception systems and sensors.
• Experience with low/high voltage circuits, UDS, and safe troubleshooting procedures.
• Ability to read schematics, electrical diagrams, and connector pinouts.
• Must be able to pass a background check.

Responsibilities

• Serve as the primary contact for real-time escalations across vehicle subsystems.
• Conduct root cause analysis through log review to resolve fleet issues.
• Develop and maintain a troubleshooting guide for technicians.

Skills

Sensor systems

UDS

High/low voltage

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Electrical, Mechanical, Computer, or Automotive Engineering

Tools

Diagnostics tools

Linux

Python

Schematics & pinouts

Job description

Vehicle Development - Fleet Support Engineer

Job#: 3055481

Location: San Francisco, California (Onsite)

Role Overview

The Fleet Support Engineer on the Vehicle Development team will be actively engaged in the operational uptime of our fleet. The ideal candidate will be a technical expert, adept at collaborating with cross-functional teams, meticulously documenting troubleshooting processes, and providing real-time support for daily operations.

Key Responsibilities

• Serve as the primary point of contact for real-time escalations across all vehicle subsystems.
• Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues.
• Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions.
• Perform hardware bring-up and validation procedures for new sensor components (LiDAR, radar, cameras, etc.).
• Design and implement diagnostic procedures to streamline future troubleshooting processes, with a focus on sensor calibration and data integrity.
• Conduct historical review of vehicle and fleet data, including sensor data, to identify trends and issues.
• Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.
• Develop and implement effective countermeasures across the fleet to prevent recurring issues.
• Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions.
• Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability.

Work Environment

This role requires availability for one of two shifts: Sunday through Thursday, 8:00 AM - 5:00 PM, or Tuesday through Saturday, 8:00 AM - 5:00 PM. Availability for overtime may be needed with advanced notice. Occasional travel within the U.S. may be required to support various operational locations.

Required Qualifications

• Bachelor’s degree in Electrical, Mechanical, Computer, or Automotive Engineering.
• Minimum 6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a specific focus on perception systems and sensors.
• Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and safe troubleshooting procedures.
• Understanding of hardware and software systems architecture and communications in an operations setting.
• Ability to apply a holistic problem-solving approach to identify issues with high-level vehicle functions and drive specific resolution into single components.
• Demonstrated ability to build relationships across an organization.
• Ability to comprehend schematics, electrical diagrams, and connector end views/pinouts.
• Must be able to pass a background check.

Preferred Qualifications

• Experience with electric vehicle technology.
• Experience with remotely supporting vehicle troubleshooting.
• Knowledge of vehicle systems and diagnostics tools.
• Experience with Linux and Python-based programming systems for fleet-level data processing.
• Experience with software that interfaces with hardware.
• Familiarity with networking, TCP, and socket programming.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.