We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement:
The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We Offer a Competitive Starting Hourly Rate Of $22/hr With Significant Growth Opportunities Based On Performance. You Can Boost Your Earnings Within a Short Timeframe.
- Pay Range: $22-$24 hourly
- Starting Pay: $22/hr
- At 3 Months: $22.50/hr
- At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
Market Operations may also offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members’ success because when our team grows, we grow. Here is how we invest in you:
- Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
- Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
- Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical, and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
- Education Support: Tuition reimbursement for those pursuing a bachelor's degree, and a student loan repayment program for those with a degree.
- Equity: Carvana Shares granted annually, plus Employee Stock Purchase Plan discounts.
- Professional Development: Extensive internal growth and professional development opportunities.
- And more!
About The Role
We're seeking enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles straight to customers' doors with our custom car haulers (no commercial license required; training provided)
- Load/unload vehicles onto the hauler and inspect the vehicle to ensure safety
- Complete customer paperwork and include thorough notes in our tracking system
- Drive safely and maintain a clean driving record in accordance with Carvana's policy
- Obtain (or be able to obtain) a Notary within 90 days, with process sponsored by Carvana. Check local requirements here: State Notary Requirements.
- Satisfy state-specific requirements for DMV/title and registration system access
- In Illinois, Michigan, Louisiana, and Missouri, obtain a Chauffeur's license or other state specialty license within two weeks (sponsored by Carvana)
- In California, obtain a Vehicle Verifier license within 90 days (sponsored by Carvana)
General Qualifications and Requirements
- Ability to perform physically demanding tasks like detailing and loading/unloading vehicles in various weather conditions
- Ability to walk/stand and sustain physical activity for 8+ hours
- Proficiency in reading, writing, speaking, and understanding English
- Physical ability to reach, twist, kneel, crouch, climb, balance, and squat
- Ability to lift, carry, push, and pull items weighing up to 50 lbs.
- Excellent visual acuity and manual dexterity for driving; accommodations may be provided for disabilities
Legal Stuff
This job description is not exhaustive and duties may change. Carvana is an equal opportunity employer. All applicants must pass a drug test and obtain a DOT Medical Card. Must be at least 21 years old with a valid driver's license. English proficiency required.