Vehicle Condition Assessor

CarMax Business Services; Fremont (CA); On-site; USD 29,342 - 46,838; Full time

Benefits offered by this job

Paid time off

Holiday Premium Pay

Job summary

CarMax Business Services in Fremont, California, is seeking individuals to join their team to provide an iconic experience in selling cars. The role involves conducting vehicle condition assessments, performing quality imaging, and assisting with inventory and customer transfers. Candidates must deliver exceptional customer service, follow detailed processes, and be able to work flexible hours. The position offers a pay range of $21.30 - $34.00 per hour and includes a variety of benefits such as paid time off and holiday pay.

Qualifications

• Valid driver’s license required.
• Ability to follow detailed processes and maintain records.
• Flexible work hours including nights and weekends may be necessary.

Responsibilities

• Conduct vehicle condition assessments for customer appraisals.
• Perform quality imaging of vehicles for websites.
• Assist with inventory maintenance and customer transfers.

Skills

Exceptional customer service

Detail-oriented processes

Effective communication

Multitasking

Teamwork

Job description

6071 - Fremont - 44100 Christy Street, Fremont, California, 94538

CarMax, the way your career should be!

Provide an iconic customer experience.

At CarMax, we make selling a car an easy and convenient process for our customers. You will be an essential part of our Purchasing team, collecting the information needed for Buyers to generate accurate appraisal offers. By communicating clearly with business partners and customers, you will help to ensure that each customer leaves satisfied with their car selling experience. We’ve developed a reputation for being an honest and transparent place to sell a car, and those same traits will help you succeed, too.

Principle Duties and Responsibilities

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
• Accurate optioning of vehicles during assessments and CarMax inventory.
• Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
• Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
• Complete vehicle walkarounds including communicating information accurately and in a timely manner.
• Assist Merchandising Department with maintaining inventory and executing customer transfers.
• Complete final condition verifications on inventory acquired through online customer channels.
• Assist in the preparation and operation of the wholesale auction.
• Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
• Assist the Merchandising Department with various other projects and office duties, as needed.
• Assist with on-boarding of new associates.
• Complete assigned tasks independently and follow up after completion.

Job Specifications

• Deliver exceptional customer service and work with other departments to create iconic customer experiences.
• Ability to follow detailed, standardized processes to complete work.
• Read, interpret, and transcribe data to maintain accurate records.
• Multitask in a high energy, fast-paced work environment.
• Speak and listen effectively when dealing with internal and external customers.
• Function effectively within other departments in a team-oriented environment.
• Successfully complete all required Workday training.
• Position requires a valid driver’s license.

Working Conditions

• Requires walking, bending, kneeling or standing for extended periods.
• Ability to work outdoors or in inclement weather environment for several hours.
• Flexible work hours with shifts that may include nights, weekends, holidays.
• Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).
• Adhere to all CarMax policies including attendance, proper recording of time, asset protection, environmental, health and safety, and standards of professional appearance.

Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics.

The hourly rate for this position is: $21.30 - $34.00.

Benefits

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.