Vehicle Condition Assessor

CarMax Business Services; San Diego (CA); On-site; USD 28,103 - 44,909; Full time

Benefits offered by this job

Up to 48 hours sick time per year

Vacation time between 80 and 200 hours per year

Paid holidays including holiday premium pay

Job summary

CarMax Business Services in San Diego is looking for a Vehicle Condition Assessor. This role focuses on providing exceptional customer service through precise vehicle appraisals and assisting with inventory logistics. You will perform condition assessments, image vehicles for online listings, and help in customer transfers and auctions. Ideal candidates will possess a valid driver's license and skills in communication and multitasking. The position offers competitive pay and ongoing benefits after probation.

Qualifications

• Deliver exceptional customer service and create iconic experiences.
• Ability to follow detailed, standardized processes.
• Speak and listen effectively with customers.
• Valid driver's license required.

Responsibilities

• Conduct accurate vehicle condition assessments.
• Imaging of retail and wholesale vehicles.
• Assist with inventory maintenance and customer transfers.
• Participate in preparation for wholesale auctions.

Skills

Exceptional customer service

Ability to follow processes

Effective communication

Multi-tasking

Job description

Location

7653 - Kearny Mesa - 7766 Balboa Ave, San Diego, California, 92111

General Summary

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA’s assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.

Principal Duties and Responsibilities

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
• Accurate optioning of vehicles during assessments and CarMax inventory.
• Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
• Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
• Complete vehicle walkarounds including communicating information accurately and in a timely manner.
• Assist Merchandising Department with maintaining inventory and executing customer transfers.
• Complete final condition verifications on inventory acquired through online customer channels.
• Assist in the preparation and operation of the wholesale auction.
• Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
• Assist the Merchandising Department with various other projects and office duties, as needed.
• Assist with on‑boarding of new associates.
• Complete assigned tasks independently and follow up after completion.

Job Specifications

• Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
• Ability to follow detailed, standardized processes to complete work.
• Read, interpret, and transcribe data to maintain accurate records.
• Multi‑task in a high energy, fast‑pace work environment.
• Speak and listen effectively when dealing with internal and external customers.
• Function effectively within other departments in a team‑oriented environment.
• Successfully complete all required Workday training.
• Position requires a valid driver’s license.

Working Conditions

• Requires walking, bending, kneeling or standing for extended periods of time.
• Ability to work outdoors or in any inclement weather environment for several hours.
• Flexible work hours with shifts that may include nights, weekends, holidays.
• Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).
• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Disclaimer and Approvals

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at‑will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Hourly Rate

$20.40 - $32.60

Benefits

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

For more details about benefits, please visit our CarMax Benefits website.