Veeva CRM Business Analyst - Remote, US

TieTalent; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in IT support seeks an experienced Veeva CRM Administrator to enhance their integration and optimize processes. The role involves managing projects, collaborating with stakeholders, and ensuring operational excellence within the Veeva CRM platform. Join a proven team dedicated to innovation and growth in the biotech sector.

Benefits

401k match

Comprehensive group health, dental, and vision benefits

Life insurance and LTD

Discretionary PTO

Qualifications

• 8+ years overall IT experience.
• 5+ years Veeva CRM Admin experience.

Responsibilities

• Gather and analyze business requirements and industry data.
• Manage daily project activities including schedule and budgets.
• Perform operational oversight of the Veeva CRM platform.

Skills

Analytical

Problem Solving

Communication

Education

Certification in Veeva CRM Administration

Tools

Veeva CRM

Job description

Introduction

At Slipstream IT, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.

Responsibilities

1. Gather, review, author, and analyze business requirements and industry data, including KPIs and other key metrics.
2. Document design and system processes.
3. Own and develop relationships with partners, collaborating to optimize and enhance our integration.
4. Analyze data to draw business-relevant conclusions using data visualization techniques and tools.
5. Partner with solution architects and team members to design the system.
6. Effectively communicate with and influence key stakeholders to support strategies, process improvements, and operational decisions.
7. Collaborate with project managers and cross-functional teams.
8. Partner with the business and other operations team leads to ensure strategic alignment with the Veeva CRM Platform and long-term scalability.
9. Author user acceptance test scripts, write test summary reports, facilitate UAT, and perform quality assurance and validation documents as appropriate.
10. Manage daily project activities, including schedule, scope, change orders, and budgets.
11. Provide weekly status reports highlighting project risks, mitigation strategies, assigned personnel, and resolutions.
12. Perform day-to-day operational oversight of the Veeva CRM platform and integrations with other systems, resolving issues as needed.
13. Coordinate with other IT teams and/or vendor support when necessary.

Requirements

• Experience with any Veeva CRM applications.
• Overall IT experience of 8+ years.
• Veeva CRM Admin Experience of 5+ years.
• Certification in Veeva CRM Administration preferred.
• Good knowledge of ITIL support processes.
• Proven analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Maintain professionalism and attend all required meetings.

Benefits

• 401k match
• Comprehensive group health, dental, and vision benefits
• Life insurance and LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Hiring decisions are based solely on qualifications, merit, and business needs.

This job description may not include all duties or responsibilities and may be amended at any time at the employer's discretion.