Veeva CRM Business Analyst - Remote, US

Slipstream IT; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Join a leading IT solutions provider focused on emerging pharma and biotech organizations. As a key team member, you will analyze business requirements, manage projects, and ensure strategic alignment with the Veeva CRM platform. This role offers opportunities for growth while working with a proven leadership team dedicated to innovation in IT outsourcing.

Qualifications

• 8+ years overall IT experience.
• 5+ years Veeva CRM Admin experience.

Responsibilities

• Gather and analyze business requirements and industry data.
• Manage daily project activities, schedule, and budgets.
• Perform operational oversight of the Veeva CRM platform.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Veeva CRM Administration Certification

Tools

Veeva CRM

ITIL

Job description

At Slipstream IT, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.

Responsibilities:

1. Gather, review, author, and analyze business requirements and industry data, including KPIs and other key metrics.
2. Document design and system processes.
3. Own and develop relationships with partners, collaborating to optimize and enhance our integration.
4. Analyze data to draw business-relevant conclusions and use data visualization techniques and tools.
5. Partner with solution architects and team members to design the system.
6. Effectively communicate with and influence key stakeholders to support proposed strategies, process improvements, and operational decisions.
7. Collaborate with project managers and cross-functional teams.
8. Partner with the business and other operations team leads to establish and ensure strategic alignment with the Veeva CRM Platform and long-term scalability.
9. Author user acceptance test scripts, write test summary reports, facilitate UAT, and perform quality assurance and validation documents as appropriate.
10. Manage daily project activities, schedule, scope, change orders, and budgets.
11. Provide weekly status reports including project risks, mitigation strategies, assigned personnel, and resolutions.
12. Perform day-to-day operational oversight of the Veeva CRM platform and integrations with other systems, resolving issues as they arise.
13. Coordinate with other IT teams and/or vendor support when necessary.

Requirements:

• Experience with any Veeva CRM applications.
• Overall IT experience of 8+ years.
• Veeva CRM Admin experience of 5+ years.
• Certification in Veeva CRM Administration preferred.
• Good knowledge of ITIL support processes.
• Proven analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Maintain professionalism and attend all required meetings.