VDOT Lead Dynamics Developer (Hybrid)

ADP, Inc.; Richmond (VA); Remote; USD 200,579,000 - 217,771,000; Full time

Job summary

ADP, Inc. is seeking a Dynamics 365/Power Platform expert to implement, customize, and support the platform across business units. You will design solutions, create prototypes, and document governance and usage while collaborating with IT and stakeholders.

The role requires strong communication, teamwork, and the ability to work from home while providing high levels of support and after-hours readiness as needed.

Qualifications

• Expertise in Dynamics 365 Customer Engagement and Power Platform.
• Experience in customization, configuration, development, deployment and usage.
• Ability to gather requirements and design solutions for Power Platform.

Responsibilities

• Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Customer Service module.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, develop new web components using .NET, SQL, Azure, Power Platform and C#.
• Troubleshoot Dynamics 365 issues and document solutions; collaborate with IT resources to implement fixes.
• Understand licensing for Dynamics 365 and Power Platform.
• Adhere to governance for platform use and develop documentation on usage.
• Prepare mockups/prototypes and offer solutions meeting business needs.
• Serve as liaison between IT and business units for issue logging and resolution.
• Assist customers in distinguishing between Dynamics 365/PowerApps/Power Automate and other offerings.
• Contribute to improving processes and policies within the Business Enablement Services program.
• Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator).
• Other duties as assigned.

Skills

Strong communication

Team collaboration

On-call readiness

Tools

Dynamics 365

Power Platform

.NET

SQL

Azure

Power Apps

Power Automate

Dataverse

ALM/DevOps

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $70.00 To $76.00 Hourly

Responsibilities:

• Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Customer Service module.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
• Contribute to improving our processes and policies within the Business Enablement Services program.
• Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
• Other duties as assigned.

Professional Experience:

• Strong organizational and interpersonal skills.
• Logical, clear and concise written and verbal communication skills.
• Ability to work seamlessly within a team as well as manage individual tasks.
• Ability to react quickly to a fast paced, rapidly changing environment.
• Rely on experience and judgment to plan and accomplish goals.
• Independently perform a variety of complicated tasks.
• Work with a team of Developers and System Engineers.
• Communicate clearly and effectively, both speaking and in writing.
• Review & refine existing processes to better align with agency/group priorities.
• Review the existing procedures and propose, execute, and/or direct necessary changes.
• Participate in on-call duties as necessary.
• Be able to work–from-home and still provide expected level of support.
• Be available to support after hours work as needed.