Vault Teller

TowneBank; Portsmouth (VA); On-site; USD 42,000 - 55,000; Full time

Job summary

TowneBank is seeking a friendly and efficient Teller in Portsmouth, VA to handle cash transactions, assist members, and promote bank products. You will maintain cash levels, balance drawers daily, and ensure accuracy in currency movement and documentation.

The role requires 2+ years of teller experience, proficiency with Outlook/Excel/Word, and solid customer service skills. Daily tasks include processing transactions, verifying documents, and providing receipts, with opportunities to mentor

Qualifications

• At least 2 years prior bank teller experience.
• At least 2 years' work experience using basic computer skills including Outlook, Excel, Word, and Bank software programs.
• Ability to keep cash drawer in balance on a daily basis.
• Ability to accurately process monetary transactions in a timely fashion.
• Proven ability to give our members excellent service in person, on the phone and by email.
• Able to handle more complex teller transactions and answer complex questions.
• Flexibility to learn quickly and adapt to new systems.
• Team player who is punctual and dependable.

Responsibilities

• Receiving and paying out money per members’ request.
• Maintaining cash levels within established limit and determining weekly cash needs.
• Preparing outgoing shipments and verifying incoming shipments to amount requested.
• Preparing documentation of currency movement and related logs.
• Facilitating cash transfers between tellers and vault.
• Verifying checks and cash and examining documents for essential elements.
• Entering members’ transactions into the teller system and providing receipts.
• Reviewing and providing system overrides on other tellers’ transactions when needed.
• Reviewing member accounts to make appropriate decisions.
• Promoting TowneBank products and services.
• Assisting members in person and by phone.
• Following the Bank’s security guidelines daily.
• May perform other duties such as balancing the cash dispenser, ATM settling, ordering supplies, or balancing internal accounts.

Skills

Bank teller experience

Cash handling

Customer service

Office software

Tools

Bank software programs

Job description

VA1-200 High St-Portsm
Portsmouth, VA 23704, USA

Description

• Receiving and paying out money per members’ request.
• Maintaining cash levels within established limit. Determining weekly cash needs.
• Preparing outgoing shipments, verifying incoming shipments to amount requested.
• Preparing documentation of currency movement (i.e. Brinks log, vault log, accounting entries, mutilated & contaminated currency, etc.).
• Facilitating cash transfers between tellers & vault.
• Verifying checks and cash and examines documents for essential elements.
• Entering members’ transactions into the teller system and providing receipts.
• Reviewing & providing system overrides on other tellers’ transactions, when needed.
• Reviewing member accounts to make appropriate decisions.
• Promoting TowneBank as well as all related bank products.
• Assisting members in person and on the phone.
• Following the Bank’s security guidelines on a daily basis.
• May perform other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• At least 2 years prior bank teller experience
• At least 2 years' work experience using basic computer skills including Outlook, Excel, Word, and Bank software programs
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to give our members excellent service in person, on the phone and by email
• Able to handle more complex teller transactions, use independent judgement and answer more complex teller and general banking questions
• Flexibility to learn quickly and adapt easily as new systems or processes emerge
• Ability to work as an integral and reliable team player
• Punctual, dependable, and able to keep unplanned absences to a minimum

Desired Skills & Competencies:

• Experience handling the vault cash or acting as a backup vault teller
• Experience mentoring or training new tellers

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

The good-faith compensation range for this role is expected to be $42,200 to $55,000, based on the role, market, internal equity, and candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.