Vault Teller: Cash Master & Member Service Pro

BayPort Credit Union; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

BayPort Credit Union is seeking a Vault Teller to provide quality service by processing transactions, resolving issues, and guiding members toward appropriate products and services. You will support lead teller duties in their absence and ensure accurate vault balancing.

The role requires high attention to detail, strong cash handling, and solid customer service skills. Experience in a Teller position and proficiency with Microsoft Office are preferred; community-focused service is valued at

Qualifications

• High school diploma or equivalent education.
• 1-2 years previous Teller or related experience.
• Ability to assist members and fellow Tellers in a professional manner.
• Strong cash handling skills to include a high level of accuracy.
• Strong computer skills to include proficiency in Microsoft Office software.
• Strong customer service skills to include telephone skills.
• Well-organized and attentive to detail.

Responsibilities

• Processes members’ financial transactions, resolves problems, and answers questions regarding all of BayPort Credit Union’s products and services.
• Provides a high level of quality service to members in the drive thru and walk-up areas while adhering to all teller and check acceptance policies and procedures.
• Assists with cash received/disbursed from vault and handling of all teller requests. Responsible for all negotiable and non-negotiable instruments.
• Assists in the balancing of the vault, ATM and cash dispensing machines.
• Reviews out of balance conditions at daily closing and reconciles teller cash drawers and vault as required.
• Ensures monthly cash drawer audits are completed and recorded as required.
• Handles complex member complaints, transaction inquiries, and corrections or adjustments.
• Required to perform opening and closing procedures for the branch.
• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.

Skills

Cash handling

Customer service

Microsoft Office

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Banking software

Job description

BayPort Credit Union is seeking a Vault Teller to provide quality service by processing transactions, resolving issues, and guiding members toward appropriate products and services. You will support lead teller duties in their absence and ensure accurate vault balancing.

The role requires high attention to detail, strong cash handling, and solid customer service skills. Experience in a Teller position and proficiency with Microsoft Office are preferred; community-focused service is valued at