Vault Teller

BayPort Credit Union Brand; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

BayPort Credit Union is seeking a Vault Teller to deliver quality member service by processing transactions, resolving issues, and answering questions. This role supports the Lead Teller in their absence and participates in branch opening/closing procedures.

The Vault Teller will handle cash from vault, balance cash drawers and ATMs, maintain accuracy, follow policies, and uphold BayPort's core values of integrity and teamwork.

Qualifications

• High school diploma or equivalent required.
• 1–2 years teller or related experience preferred.
• Demonstrated cash handling accuracy and attention to detail.
• Strong customer service and professional communication skills.

Responsibilities

• Process members’ financial transactions and resolve problems.
• Provide high level service in drive-thru and walk-up areas.
• Assist with cash handling from vault and negotiable instruments.
• Balance vault, ATMs, and cash drawers; review closing conditions.
• Perform opening and closing procedures for the branch.
• Handle complex member inquiries and corrections.
• Adhere to BayPort Credit Union’s core values.

Skills

Cash handling

Customer service

Computer skills

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The primary purpose of the Vault Teller position is to provide quality service to members by processing financial transactions, resolving problems, answering questions and suggesting products and services that improve our members' financial well-being. Additionally, Vault Tellers are responsible for performing the essential functions and supporting duties of the Lead Teller in the Lead Teller’s absence.

Responsibilities include:

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Processes members’ financial transactions, resolves problems, and answers questions regarding all of BayPort Credit Union’s products and services.
• Provides a high level of quality service to members in the drive thru and walk-up areas while adhering to all teller and check acceptance policies and procedures.
• Assists with cash received/disbursed from vault and handling of all teller requests. Responsible for all negotiable and non-negotiable instruments.
• Assists in the balancing of the vault, ATM and cash dispensing machines.
• Reviews out of balance conditions at daily closing and reconciles teller cash drawers and vault as required.
• Ensures monthly cash drawer audits are completed and recorded as required.
• Handles complex member complaints, transaction inquiries, and corrections or adjustments.
• Required to perform opening and closing procedures for the branch.

Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.

Qualifications:

• High school diploma or equivalent education.
• 1-2 years previous Teller or related experience.

Ability to assist members and fellow Tellers in a professional manner.

Strong cash handling skills to include a high level of accuracy.

Strong computer skills to include proficiency in Microsoft Office software.

Strong customer service skills to include telephone skills.

Well-organized and attentive to detail.

This description is not an all-inclusive list of all the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and reserve the right to perform pre‑employment substance abuse testing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.