Vault Supervisor

Brink's, Incorporated; Upper Leacock Township (PA); On-site; USD 52,000 - 66,000; Full time

Job summary

Brink's U.S., a division of Brink's, Incorporated, is seeking a Vault Supervisor to manage vault operations and staff in a secure, armed environment. You will supervise vault employees, oversee daily branch vault functions, and ensure compliance with security procedures while maintaining excellent service to customers.

The role requires directing workflow, coaching staff, and coordinating with management to meet branch goals while adhering to company policies and applicable laws.

Qualifications

• Minimum of 3 years operations experience in a vault or cash processing environment.
• Must be 21 years of age or older.
• Possess a valid firearms permit or ability to pass firearms licensing.
• Possess a valid guard card or ability to obtain one.

Responsibilities

• Provide first line supervision to Vault employees
• Oversee daily vault operations including inventory management, opening and closing of branch and vault check in/out
• Provide coaching and skill development to employees on a consistent basis
• Monitor and adjust performance of all staff, machines and workflows
• Leverage systems, equipment and process redesign to drive continuous improvement in quality and efficiency
• Secure inventories by executing controls and ensuring strict compliance with security procedures
• Maintain and provide quality customer service and good communications with the customer base
• Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations
• Maintain accurate records, handle customer inquiries, and balance transactions daily
• Assist Management as need to meet branch goals
• Cross-train and perform other duties as assigned

Skills

Leadership

Coaching

Attention to detail

Customer service

Independent worker

Professional demeanor

Education

Bachelor's Degree

Job description

Brink's U.S., a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Vault Supervisor.

The Vault Supervisor is responsible for supervising the vault operations including currency and firearms. This position ensures accountability and the security of all liability and prioritizes daily operations workflow. The Vault Supervisor assists the management team in the secure, safe and efficient functioning of the branch.

This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers, as well as the safety of persons on the premises of Brink's and its customers.

Key Responsibilities:

• Provide first line supervision to Vault employees
• Oversee daily vault operations including but not limited to inventory management, opening and closing of branch and vault check in/out
• Provide coaching and skill development to employees on a consistent basis
• Monitor and adjust performance of all staff, machines and workflows
• Leverage systems, equipment and process redesign to drive continuous improvement in quality and efficiency
• Secure inventories by executing controls and ensuring strict compliance with security procedures
• Maintain and provide quality customer service and good communications with the customer base
• Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations
• Maintain accurate records, handle customer inquiries, and balance transactions daily
• Assist Management as need to meet branch goals
• Cross-train and perform other duties as assigned

Minimum Qualifications:

• Minimum of 3 years operations experience in a vault, cash or coin processing environment
• Minimum of 21 years of age
• A valid firearms permit or ability to pass applicable firearms licensing
• A valid guard card or ability to obtain a guard card or any other required licenses

Preferred Qualifications:

• Supervisory experience in a production environment
• Cash handling experience in the secure logistics or banking industry
• Experience in a coin processing environment
• Knowledge of lean/process improvement methodologies
• Knowledge of budgeting and planning experience
• Bachelor's Degree

Professional Skills:

• Excellent ethics and integrity
• High attention to detail
• Collaborative work style
• Excellent customer service
• Ability to work independently
• Professional, positive demeanor
• Ability to influence and lead