Van Driver/Dispatcher

Advocate Health; Winston-Salem (NC); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Advocate Health is seeking a transportation shuttle/van operator responsible for safe and timely patient and staff transport. You will respond to dispatch calls, assist with directions, and maintain vehicle safety and appearance. Training on required standards will be completed within the first month.

The role emphasizes strong communication, public relations, and customer service skills, with adaptability to varying situations and a commitment to safe driving in all weather conditions.

Qualifications

• High school diploma or GED with five years of clear driving record.
• Valid state driver's license with no restrictions; driver training completed within 30 days.
• Ability to drive in all weather conditions.
• Excellent public relations and communication skills.
• Customer service orientation and stress management.

Responsabilités

• Provide safe, timely van services by responding to Dispatch calls and assisting staff, visitors, and patients.
• Maintain van safety and appearance and complete required training for ongoing competency.
• Oversee daily dispatch by assigning drivers/vehicles and addressing questions, updates, and issues.

Connaissances

Public relations

Communication

Customer service

Adaptability

Stress management

Safe driving

Computer skills

Formation

High school diploma or GED

Outils

Driver's training course

Description du poste

Major Responsibilities:

Provides safe, timely, and customer‑focused van services by responding promptly to Dispatch calls, traveling safely to designated areas, assisting staff, visitors, and patients with information or directions, and offering age‑and developmentally appropriate support.

Maintains operational and professional standards by ensuring the safety and appearance of the assigned van and completing all required TJC and departmental training for ongoing competency.

Oversees daily transportation dispatch operations by assigning drivers and vehicles (vans and gold carts) based on location, timing, and capacity; responding to customer questions and complaints; providing timely route updates; and identifying and resolving logistical issues such as delays, breakdowns, or schedule changes.

Education:

High school diploma or GED equivalent with five years clear driving record.

Certification/Registration/License:

Valid applicable state driver's license (with no restrictions). Must complete a driver's training course provided by the Transportation Supervisor within thirty days of hire.

Knowledge/Skills/Abilities:

Ability to drive in all weather conditions and road hazards.

Good public relations skills.

Good communication and listening skills.

Customer service orientation.

Adaptability to varying situations.

Handles stress well.

Ability to use equipment effectively.

Computer skills.

Commitment to safe driving.

Physical Requirements and Working Conditions:

Pedestrian traffic/moderate noise environment High volume of radio traffic