Van Driver

mcrhotels.com; Seattle (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player seeks a friendly and dedicated Van Driver to ensure guest satisfaction at their Seattle location. In this role, you will be the welcoming face of the hotel, greeting guests with a smile and assisting with their luggage while maintaining the cleanliness of common areas. Your positive attitude and commitment to teamwork will contribute to a pleasant environment for both guests and staff. If you thrive in a dynamic setting and enjoy providing exceptional service, this opportunity is perfect for you.

Qualifications

• Experience in hospitality or related field preferred.
• Must be 18+ years old and willing to work varied schedules.

Responsibilities

• Greet guests happily and maintain cleanliness in common areas.
• Handle guest luggage and assist with laundry and linen supplies.

Skills

Customer Service

Communication Skills

Conflict Resolution

Teamwork

Time Management

Education

High School Diploma or Equivalent

Job description

Residence Inn Seattle SeaTac Airport is in search of a Fulltime Van Driver.

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use guests' names whenever possible to ensure they feel properly welcomed.
• Guest Satisfaction: Collaborate to achieve high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Know all features of the hotel and amenities.
• Events: Support hotel groups and events.
• Technology: Understand relevant technology for the role.
• Phone Etiquette: Answer calls with friendly service using the approved greeting.
• Spotless Cleanliness: Keep workspaces clean and organized.
• Pitching In: Contribute to cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet guests cheerfully while cleaning.
• Product Consistency & Quality: Complete checklists accurately; deliver timely shift handovers; wear a clean, uniform, and be well-groomed; wear a nametag and smile.
• Teamwork: Communicate clearly and professionally; maintain a can-do attitude; collaborate effectively.

SECTION TWO: Houseperson, Role Specific Duties and Expectations

Other Duties And Expectations

• Luggage Handling: Store and retrieve guest luggage and packages.
• Cleaning and Trash Management: Maintain cleanliness in hallways, stairwells, and common areas; manage trash and debris; assist with laundry and linen supplies.
• Furniture Upkeep: Monitor and report issues with public furniture.
• Restocking: Replenish amenities and supplies in guest rooms and housekeeping carts.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Return Intent

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Ratings
• Guest Ratings

Teamwork

• Management Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Experience in hospitality or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under pressure.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18+ years old.
• Willing to work varied schedules including evenings, nights, weekends, and holidays.
• Arrive and clock in/out on time; do not work off the clock.
• Follow break and call-out procedures.

Physical Working Demands & Environment

Must meet physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting.

Note: Employees may be asked to perform additional duties. Reasonable accommodations will be provided to qualified individuals. This is an at-will employment relationship.