VAM-NCR

Airtel; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Airtel is seeking a results-driven professional to lead Voice sales growth, drive revenue, and reduce churn across assigned accounts. You will organize customer engagement programs and push new product penetration to ensure CMS and RMS growth within the portfolio.

Ideal candidates have 4–6 years of relevant telecom experience, familiarity with post-paid and fixed-line products, and strong ownership mindset. The role emphasizes collaboration across internal teams and external partners.

Qualifications

• MBA or equivalent degree from an accredited institution; B.Tech/B.E. preferred.
• Total experience: 4–6 years in relevant roles.
• Certifications required (if any) XX.

Responsibilities

• Grow Voice sales, revenue and reduce churn for assigned accounts.
• Organize and run customer engagement programs and drive new product penetration.
• Aim for CMS and RMS growth across the assigned accounts.
• Monitor market and competitor offerings to plan strategic interventions for clients.

Skills

Commercial Acumen

Relationship Building

Post-paid / Fixed Line Product Know

Interpersonal Skills

Customer Obsession

Ownership Mindset

Learning Agility

Navigating Change

Education

MBA or B.Tech/B.E. degree

Tools

MS Office Suite

Job description

Company Culture

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:

Limitless Impact:

You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership:

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Role Overview

The purpose of this role is to grow Voice sales, revenue and reduce churn from the assigned accounts. The role holder is also expected to organize and run customer engagement programs and drive new products penetration to ensure CMS and RMS growth in the assigned accounts.

Key Responsibilities & Accountabilities

• Deliver Post-paid – COCP & COIP Net additions and Fixed Line Installation Targets per AOP target through channel productivity enhancement & creating new infrastructure.
• Increase footprints of the roadshow and drive plan upgrades.
• Enhance CMS continuously through robust engagement.
• Monitor sales performance in terms of customer numbers, revenue, ARPU, net ARPU, net Margin level, 0-6 months churn in different accounts and making strategic interventions for sustainable growth.
• Monitor competition’s customer offerings and planning sales interventions for different class of clients.

People Management

• Review and monitor performance of team members on an ongoing basis and provide requisite developmental support/ inputs.
• Develop the team and update their knowledge base to cater to the organizational need.
• Recommend trainings as required for team member development.
• Monitor employee satisfaction through attrition and engagement scores.
• Chart out a clear talent development plan and identify and groom team members for higher responsibilities.
• Own and manage a strong people connects at all levels across the organization.

Knowledge, Certifications and Experience

• Education Qualification MBA or an equivalent degree from at least a Tier III College, most preferably with a B. Tech / B. E. degree
• Total Experience 4 – 6 years of relevant work experience
• Preferred Domain: Telecom, OEM’s, cloud service providers, IT, hardware, and software companies.
• Certifications required (if any) XX

Key Interactions

Internal / External Stakeholders (Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Other Voice Account Managers and Business Managers.

External

Skills and Competencies

• Commercial Acumen
• Relationship Building
• Post-paid / Fixed Line Product Knowledge
• MS Office Suite
• Interpersonal Skills
• Customer Obsession
• Ownership Mindset
• Learning Agility
• Navigating Change