Value-Based Platform Success Manager

Risant Health; United States; On-site; USD 101,000 - 131,000; Full time

Benefits offered by this job

Wellness programs

Retirement plan

Relocation support

Job summary

Risant Health, a nonprofit affiliate of Kaiser Foundation Hospitals, is seeking a Solution Support Manager to drive post-deployment governance, tracking, and cross-functional collaboration across product, analytics and tech teams. You will coordinate engagement readiness, monitor solution performance, lead training, and collect user feedback to improve value realization within Risant Health organizations.

The role emphasizes change management and scalable value-based initiatives, with a base

Qualifications

• Bachelor’s degree required in a related field.
• Five (5) years of experience in operations, solution deployment, or program management in a cross-functional environment.
• Demonstrated experience managing customer engagements and relationships.
• Demonstrated track record of resolving operational issues.

Responsibilities

• Relationship Enablement & Engagement Management Tracking: coordinate inputs to report solution status and performance to Risant Health organizations; manage administrative requests, governance tracking, and risk/action plans.
• Cross-Functional Collaboration: liaise between RHO, product, analytics and tech teams to ensure alignment and proactive support.
• Front-End User Insights: coordinate with User Insight and Design teams to understand pre-deployment environment and inform deployment/adoption.
• Solution Maintenance & Support: monitor daily performance, resolve incidents with cross-disciplinary teams, update documentation and SOPs.
• Training & Enablement: deliver and improve onboarding materials and user guides.
• Feedback & Continuous Improvement: collect user feedback to inform product enhancements and adoption.
• Change Management: lead change management for deployments, craft communication strategies and training plans.

Skills

Relationship management

Cross-functional collaboration

Problem solving

Customer engagement

Education

Bachelor’s degree in Business Administration/Operations Management/Information Systems

Master’s degree (preferred)

Tools

Jira

Confluence

Job description

Risant Health, a nonprofit affiliate of Kaiser Foundation Hospitals, is seeking a Solution Support Manager to drive post-deployment governance, tracking, and cross-functional collaboration across product, analytics and tech teams. You will coordinate engagement readiness, monitor solution performance, lead training, and collect user feedback to improve value realization within Risant Health organizations.

The role emphasizes change management and scalable value-based initiatives, with a base