Validations Specialist I #1005-27

Texas Department of Licensing and Regulation; Austin (TX); On-site; USD 48,000 - 51,000; Full time

Job summary

Texas Department of Licensing and Regulation in Austin, TX is seeking a Validations Specialist I (Program Specialist III) to support the Validations Section, handling high-volume validations, claim processing, and payments for lottery games.

The role involves coordinating with other divisions, performing field inspections, and providing guidance to staff and the public while upholding integrity and customer service. This is a non-exempt, on-site position with regular travel to claim centers.

Responsibilities

• Collaborates in planning and implementing validations program, overseeing high-volume validations and payments of claims in Lottery Claim Centers.
• Provides quality internal and external technical assistance to the public and staff via in-person, email, and phone.
• Collects funds, issues receipts, and logs payments to ensure timely processing and fiscal accountability.
• Cooperates with other divisions and state agencies on prize winners/jackpots and verification processes.
• Travels to provide support to other claim centers and conducts inspections at Lottery Retailer locations.
• Maintains Gemini daily operations and reconciles weekly figures to ensure money is balanced with reports.

Job description

Working title: Validations Specialist I

Class title: Program Specialist III

Posting No.: 1005-27

Opening Date: 10/08/2026

Closing Date: 10/22/2026

Location: Bush Building, 1801 Congress Ave., Austin, TX 78701

Class Code: 1572

FLSA: Non-Exempt

Salary Group/Salary: B19, $48,244.08-$51,000.00/yr.

Division: Lottery Operations

Number of positions: 1

General Description

Performs complex (journey-level) consultative services and technical assistance work. Work involves planning, developing, and implementing validations program support work/activities and daily operations and functions of the Validations Section and providing consultative services and technical assistance to program staff, the general public, agency staff and governmental agencies. Performs high volume validations, processing, and/or payments of claims for scratch ticket games and draw games in a Lottery Claim Center in accordance with established commission policies and procedures. Works with other Divisions of the Commission on certain top-level prize winners/Jackpots. Travels to provide support to other claim centers throughout the state, and conducts inspections and other field assignments at Lottery Retailer locations to monitor compliance with requirements, laws, regulations, policies, and procedures related to the validations program. Performs all duties and responsibilities in a manner that exemplifies the agencys core values of integrity, responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Work is performed in a Lottery Claim Center located within a highly populated area. Daily office activity is coordinated by the Validations Coordinator. This position reports directly to the Validations Supervisor.

Essential Job Functions

• Collaborates in the planning, development, and implementation of validations program by: Performing and overseeing high volume validations, processing, and/or payments of claims in a Lottery Claim Centers in accordance with established commission policies and procedures, including, but not limited to working with other Divisions of the Commission on certain top-level prize winners/Jackpots and coordinating with other state agencies on verifying state holds.
• Providing quality internal and external technical assistance to the public and program support work in person, email, and telephone by responding to inquiries and concerns on game rules and commission policies and procedures.
• Collecting funds and issuing receipts for payments received for Lottery and Charitable Bingo. Logging payments in the Claims Tracking System to ensure timely processing to retailers accounts and fiscal accountability. Delivering payments to mail room at pre-scheduled times to ensure timely processing of all payments.
• Promoting teamwork and working closely with co-workers, peers, and management to encourage an open atmosphere of positive teambuilding.
• Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to the validations program by: Interpreting and maintaining a thorough current knowledge of Commission and Lottery policies and procedures, rules and regulations.
• Advising, instructing, troubleshooting, and providing guidance to staff and handling the complex claim and technical program concerns.
• Entering accurate information into databases, processing letters and correspondence to customers, reading electronic mail messages daily and responding appropriately, and performing other general program support activities.
• Assisting with the review of program operations to identify areas in need of change and offering suggestions for improvements or upgrades.
• Possibly maintaining the Gemini daily, ensuringticket inventory is up to date and accurate. Reconciling weekly amounts from the Gemini ensuringmoney is accounted for and balanced with printed reports.