Valet & Transportation Supervisor – Elite Guest Service

Thunder Valley Casino; Whitney (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Thunder Valley Casino Resort in California seeks a Valet/Transportation Supervisor to oversee daily operations of the Valet and Transportation Departments. You will supervise hourly Team Members, handle scheduling, payroll, purchasing, record keeping, and dispatching vehicles, ensuring Four-Diamond service standards.

The role requires a high school diploma, at least one year of supervisory experience, valid driver's license, ability to work under pressure, and DOT knowledge.

Qualifications

• High school diploma or equivalent required.
• One year of supervisory experience preferred.
• Valet or transportation operations experience preferred.
• Must have and maintain a valid driver’s license with a clean driving record.
• Knowledge of or ability to learn applicable Department of Transportation regulations (DOT) including drug/alcohol testing requirements.
• Must communicate effectively with Guests, Team Members and Management in writing and verbally.
• Must have strong leadership qualities including excellent communication, motivation, and a positive attitude.
• Must be able to work well under pressure and multitask.
• Must be at least 21 years old.
• Must be able to obtain UAIC Tribal Gaming License.

Responsibilities

• Oversee daily operations of Valet and Transportation Departments.
• Directly supervise Valets, Valet Leads, Dispatchers, and VIP Drivers including scheduling, coaching, and disciplinary action.
• Handle daily tasks such as inventory, payroll/timekeeping, purchasing, billing, and record keeping.
• Strive to improve departments by coaching Team Members and recognizing good behavior.
• Ensure all company vehicles are maintained to a Four-Diamond standard.
• Respond to guest inquiries regarding transportation and valet.
• Assist with Transportation dispatching as needed.

Skills

Leadership

Communication

Team supervision

Time management

Customer service

Education

High school diploma or equivalent

Job description

Thunder Valley Casino Resort in California seeks a Valet/Transportation Supervisor to oversee daily operations of the Valet and Transportation Departments. You will supervise hourly Team Members, handle scheduling, payroll, purchasing, record keeping, and dispatching vehicles, ensuring Four-Diamond service standards.

The role requires a high school diploma, at least one year of supervisory experience, valid driver's license, ability to work under pressure, and DOT knowledge.