Valet Team Lead: Guest Experience Champion

Morongo Casino Resort & Spa; California; On-site; USD 25,000 - 39,000; Full time

Job summary

Morongo Casino Resort & Spa in California seeks a Lead – Valet to deliver exceptional guest service during arrival and departure, supervise valet teammates, and support daily operations. This role requires a polished, courteous approach, the ability to manage vehicle traffic, assist guests, and uphold four-star/four-diamond service standards in a fast-paced casino setting.

Flexibility with shifts, including evenings and weekends, is essential to meet guest demand and maintain smooth valet

Qualifications

• High school diploma or equivalent preferred.
• Experience in valet or guest services, lead role preferred.
• Casino/hospitality background preferred.

Responsibilities

• Greet guests warmly and assist with vehicle doors.
• Park and retrieve guest vehicles safely and efficiently.
• Coach and guide valet team members.
• Coordinate traffic flow and guest service delivery.
• Maintain high appearance, safety, and service standards.

Skills

Guest service

Leadership

Communication

Multitasking

Professionalism

Education

High school diploma

Hospitality coursework

Job description

Morongo Casino Resort & Spa in California seeks a Lead – Valet to deliver exceptional guest service during arrival and departure, supervise valet teammates, and support daily operations. This role requires a polished, courteous approach, the ability to manage vehicle traffic, assist guests, and uphold four-star/four-diamond service standards in a fast-paced casino setting.

Flexibility with shifts, including evenings and weekends, is essential to meet guest demand and maintain smooth valet