Valet Supervisor - Newark, NJ

LAZ Parking; Newark (NJ); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Sign-On Bonus

Referral Bonus

Flexible Schedule

Paid training

Free company uniform

Health coaching & EAP programs

Smoking cessation program

401(k) with employer match

Medical/dental/vision plans

Résumé du poste

LAZ Parking is seeking a Valet Supervisor to oversee valet operations during assigned shifts under the Valet Manager. You will ensure 24/7 professional valet service, coordinate with teams, and uphold company standards of safety and guest satisfaction.

The role requires strong customer service experience, the ability to manage cash and tickets, and flexibility to work weekends and evenings in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Ability to produce and maintain an acceptable driving record.
• Strong customer service experience.
• Parking operations or parking industry experience.
• Excellent communication in English.

Responsabilités

• Serves as primary point of contact for patrons during shift, handling tickets, keys, and cash.
• Greets customers professionally and responds promptly to inquiries and issues.
• Promotes positive customer relations with a can-do attitude.
• Develops rapport with patrons and facilitates smooth arrivals.
• Assists patrons into facilities and ensures timely vehicle handling.
• Liaises with the shift manager on incidents and sign-off for cash-out sheets.
• Performs additional duties as assigned and works varying hours, including weekends.

Connaissances

Communication

Customer service

English proficiency

Driving ability

Team leadership

Problem solving

Flexibility

Attention to detail

Shift flexibility

Professionalism

Formation

High school diploma or GED

Description du poste

• Referral Bonus: $500 for EACH person you refer
• Hiring immediately!
• Flexible Schedule
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

What's in it for you?

• Sign-On Bonus: up to $350
• Referral Bonus: $500 for EACH person you refer
• Hiring immediately!
• Flexible Schedule
• Growth Opportunities
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!

We Are a PEOPLE FIRST Company. We Often Say "parking Is Our Industry But People Are Our Passion." Our Mission Is To "create Opportunities For Our Employees And Value For Our Clients".

The Spirit Of The Position

The Valet Supervisor oversees the operations for the valet locations for an assigned shift, under the direction of the Valet Manager to ensure 24/7 professional valet parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Valet Supervisor will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

Principal Job Duties

• Serves as a primary point of contact for patrons during the shift to receive and distribute tickets, keys and cash.
• Greets customers in a friendly manner (e.g., ideally by name) and is responsive and timely with correspondence and problem resolution during the shift.
• Promotes good customer relations with a can-do and caring attitude and has a willingness to help at all times.
• Develops a positive rapport with patrons and customers.
• Assists patrons into the client facility and provides a gracious sense of arrival.
• Parks and returns customer vehicles upon request and as necessary in a timely manner.
• Serves as a liaison to company manager responsible for the shift, including in the event of accidents or incidents on a shift.
• Signs/Initials as the "valet" on shift cash-out sheets and provides shift cash-out sheets to the company manager responsible for the shift, answering any questions thereon.
• Other related duties that may be assigned by a company manager from time-to-time.
• Additional duties as assigned.
• The Valet Supervisor will be expected to work varying hours including weekends, evenings, nights, etc.

Education

• High school diploma or GED required.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Experience

• Strong customer service experience.
• Parking operations and/or parking industry experience.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Open to feedback, differing opinions and other points of view
• Capable of taking direction from company manager responsible for shift or other shift valets/team members as necessary to ensure smooth operations and customer satisfaction.
• Capable of working alone on a shift or with one or more other valets.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Ability to drive a standard transmission, as well as general knowledge of how to operate various types of motor vehicles.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt