Valet Supervisor: Lead & Train 5+ Valets, Elevate Guest Service

Ellis Parking; Grand Rapids (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision, and Life Insurance

Paid Time Off

401K

Job summary

Ellis Parking is looking for a Hotel Valet Supervisor in Grand Rapids, MI to lead a team of valets, ensuring exceptional customer service and operational efficiency. The supervisor will train staff, handle customer complaints, and monitor valet operations. Candidates should have a high school diploma, at least two years of leadership experience in hospitality, and strong communication skills. Benefits include healthcare after 60 days and paid time off after 90 days.

Qualifications

• At least two years of leadership experience in a hospitality setting.
• Demonstrated ability to lead and supervise teams of 5+ people.
• Must possess a valid driver's license and pass a background check.

Responsibilities

• Supervise valet attendants and ensure customer service standards.
• Train and coach valet attendants, including corrective actions.
• Handle customer complaints and resolve issues effectively.
• Monitor valet operations and report on team performance.

Skills

Excellent customer service skills

Strong communication skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Job description

Ellis Parking is looking for a Hotel Valet Supervisor in Grand Rapids, MI to lead a team of valets, ensuring exceptional customer service and operational efficiency. The supervisor will train staff, handle customer complaints, and monitor valet operations. Candidates should have a high school diploma, at least two years of leadership experience in hospitality, and strong communication skills. Benefits include healthcare after 60 days and paid time off after 90 days.