Valet Supervisor

Career Opportunities with Grand Beach Hotel Miami Beach; Surfside (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Grand Beach Hotel Surfside is seeking a Valet Supervisor to lead our parking operations and deliver service that exceeds guest expectations. You will oversee valet staff, ensure safety, and collaborate with other departments to meet requests.

Join a fast-paced hospitality team where strong communication, supervisory experience, and a working knowledge of parking operations are valued.

Qualifications

• Excellent written and oral communication skills.
• Experience in supervisory roles.
• Experience in parking/hospitality preferred.

Responsibilities

• Assist the Director of Valet with staff scheduling, coaching, and performance evaluations.
• Oversee staff to ensure consistent department practices.
• Greet guests and retrieve vehicles safely.
• Maintain service standards and quality culture.
• Coordinate with other departments to meet guest requests.
• Ensure timely completion of duties per hotel policies.
• Maintain punctuality and a positive attitude.
• Communicate effectively with team members and managers.

Skills

Communication skills

Supervisory experience

Parking/Hospitality industry

Job description

Career Opportunities with Grand Beach Hotel Miami Beach

Current job opportunities are posted here as they become available.

Grand Beach Hotel Surfside is looking for a Valet Supervisor to join our team. As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations.

Essential Functions

• Assist the Director of Valet with employees' schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Greet arriving and departing employee and guests.
• Retrieve guest vehicles from specified areas in an efficient and safe manner.
• Ensure standards for quality, customer service culture expectations are met.
• Interface with other departments in order to meet guests, and prospective requests.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.

Qualifications

• Excellent written and oral communication skills
• Previous experience working in high-stress situations with tight deadlines/high customer expectations
• Previous supervisory experience
• Previous experience in the parking and hospitality industry preferred

Experience

• Must have a minimum of 2 years Valet Supervisor experience, hotel/hospitality experience preferred.