Valet Supervisor

Career Opportunities with Grand Beach Hotel Miami Beach; Surfside (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

A luxury hotel in Surfside is seeking a Valet Supervisor to ensure efficient parking operations while delivering excellent customer service. The candidate will assist in staff management, maintain high service standards, and ensure a smooth operation. Previous supervisory experience and a background in hospitality or parking industry are preferred. This role requires strong communication skills and the ability to work under pressure.

Qualifications

• Strong communication skills required.
• Experience in high-stress situations with tight deadlines.
• Supervisory experience preferred.
• Experience in parking and hospitality preferred.

Responsibilities

• Assist in employee schedules, coaching, and evaluations.
• Oversee staff for consistency in parking operations.
• Greet and assist guests and employees.
• Retrieve guest vehicles efficiently.
• Ensure quality service standards are met.
• Communicate effectively with all team members.

Skills

Excellent written and oral communication skills

Ability to work under pressure

Supervisory skills

Customer service orientation

Job description

Career Opportunities with Grand Beach Hotel Miami Beach

Current job opportunities are posted here as they become available.

Grand Beach Hotel Surfside is looking for a Valet Supervisor to join our team. As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations.

Essential Functions

• Assist the Director of Valet with employees' schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Greet arriving and departing employee and guests.
• Retrieve guest vehicles from specified areas in an efficient and safe manner.
• Ensure standards for quality, customer service culture expectations are met.
• Interface with other departments in order to meet guests, and prospective requests.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.

Qualifications

• Excellent written and oral communication skills
• Previous experience working in high-stress situations with tight deadlines/high customer expectations
• Previous supervisory experience
• Previous experience in the parking and hospitality industry preferred

Experience

• Must have a minimum of 2 years Valet Supervisor experience, hotel/hospitality experience preferred.