Valet Supervisor

Grand Beach Hotel Surfside; Surfside (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent hotel in Surfside is seeking a Valet Supervisor to ensure safe and efficient parking operations while delivering excellent customer service. The candidate must have a minimum of 2 years of supervisory experience and thrive in high-stress environments. Responsibilities include managing staff schedules, interfacing with departments, and maintaining a positive attitude. This is a crucial role that helps uphold the hotel’s quality standards.

Qualifications

• Minimum 2 years Valet Supervisor experience required.
• Experience in the parking and hospitality industry preferred.

Responsibilities

• Ensure safe and efficient parking operations.
• Assist with employee schedules and performance evaluations.
• Interface with other departments to meet guest requests.
• Maintain a positive and respectful attitude.

Skills

Excellent written and oral communication skills

Ability to work in high-stress situations

Supervisory skills

Customer service orientation

Job description

Career Opportunities with Grand Beach Hotel Surfside

Careers At Grand Beach Hotel Surfside

Current job opportunities are posted here as they become available.

Grand Beach Hotel Surfside is looking for a Valet Supervisor to join our team. As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations.

Essential Functions

• Assist the Director of Valet with employees' schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Greet arriving and departing employee and guests.
• Retrieve guest vehicles from specified areas in an efficient and safe manner.
• Ensure standards for quality, customer service culture expectations are met.
• Interface with other departments in order to meet guests, and prospective requests.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.

Qualifications

• Excellent written and oral communication skills
• Previous experience working in high-stress situations with tight deadlines/high customer expectations
• Previous supervisory experience
• Previous experience in the parking and hospitality industry preferred

Experience

• Must have a minimum of 2 years Valet Supervisor experience, hotel/hospitality experience preferred.