Valet/Shuttle Driver

Hotel Polaris at US Airforce Academy; Omaha (NE); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a dynamic team at a leading hotel where you'll be the first point of contact for guests. This role involves welcoming guests, addressing their needs, and creating memorable experiences while ensuring their smooth stay, all by providing excellent service and support.

Qualifications

• Valid state driver's license required.
• Flexible schedule is a must.
• Previous customer service experience is preferred.

Responsibilities

• Greet guests enthusiastically and anticipate their needs.
• Assist guests with transportation and luggage.
• Provide history tours and recommendations.

Skills

Communication

Flexibility

Customer Service

Job description

Overview

You will be the first to welcome and the last to encourage the return of all guests and visitors. You will provide assistance with luggage and transportation needs and connect our customers with distinctively different and unscripted discoveries throughout their stay at Magnolia Hotel Omaha.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs and respond promptly with your personal spirit, however busy and whatever time of day. Interact with and entertain our guests.
• Take initiative to go beyond the ordinary to resolve guest complaints and create loyalty.
• Escort arriving guests, provide history tours of the hotel and orientations to the guestrooms.
• Share stories of personal experiences and provide recommendations brochures, maps, and collateral on guest activities, attractions, and places of interest.
• Coordinate guest requests, reservations, and miscellaneous tasks as required.
• Assist guests with transportation needs.
• Park and retrieve guest vehicles.

Qualifications

• Valid (state) driver's license.
• Flexible to work various schedules.
• Good driving record.
• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!
• Experience. Previous experience passionately providing service to others and driving all types of vehicles.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and has an impeccable driving history.