Valet Shift Manager

Paysbig; Milwaukee (WI); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Potawatomi Hotel & Casino in Milwaukee is seeking a Valet Shift Manager to lead daily valet operations, ensure security of guest vehicles, and deliver outstanding guest service.

You will plan and direct shift activities, train and motivate team members, and enforce DOT rules and internal controls. The role requires flexibility to work varied shifts and a commitment to guest satisfaction.

Qualifications

• A high school diploma or equivalent is required and 1 year of valet driving experience is preferred.
• One year of supervisory experience is required.
• Prior knowledge of DOT rules and regulations, preferred.
• Must have a valid, unexpired Wisconsin Driver’s License.
• Must have and maintain an acceptable Motor Vehicle Record (MVR).
• The ability to successfully achieve Responsible Alcohol certification within 90 days.
• Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office. Prior experience working with a point-of-sale system is preferred.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• The team member must be able to operate a personal computer/POS system and may be required to lift up to 60 pounds with assistance.

Responsibilities

• Carry out management responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, and training.
• Plan, direct, and monitor daily valet operations on assigned shift.
• Conduct daily pre-shift meetings, establish reports, and attend department operation meetings.
• Delegate tasks effectively and anticipate guest and team member needs.
• Use independent judgement to resolve difficult guest situations.
• Adhere to all DOT rules and regulations.
• Assist in processing all valet transactions in a timely and accurate manner.
• Control pace and quantity of production, minimizing downtime.
• Ensure safe storage and proper handling of guest items; comply with internal controls.

Skills

Valet driving

Supervisory experience

Customer service

Professional communication

Flexibility in scheduling

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Description

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high-energy environment where great guest service is essential, how do we ensure our guests vehicles are parked and secure while they enjoy their time with us? As a Valet Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

• *Carry out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.


• *Plan, direct, and monitor the daily valet operations on assigned shift to ensure smooth and efficient operations.


• *Conduct daily pre-shift meetings, establish reports, attend department operation meetings, delegate tasks effectively, anticipate the needs of guests and team members, and encourage team member feedback.


• *Use independent judgement to resolve difficult guest situations with positive resolution.


• *Adhere to all Department of Transportation (DOT) rules and regulations.


• Assist in processing all levels of Potawatomi Hotel & Casino (PH&C) card holder and guest payment transactions for valet services in a timely and accurate manner.


• Control pace and quantity of production, minimizing down time.


• Ensure safe storage and proper handling of guest items in valet and coat check area.


• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.


• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent is required and 1 year of valet driving experience is preferred.


• One year of supervisory experience is required.


• Prior knowledge of DOT rules and regulations, preferred.


• Must have a valid, unexpired Wisconsin Driver’s License.


• Must have and maintain an acceptable Motor Vehicle Record (MVR).


• The ability to successfully achieve Responsible Alcohol certification within 90 days.


• Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office. Prior experience working with a point-of-sale system is preferred.


• The ability to maintain discretion in handling confidential information.


• The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.


• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.


• While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member may be required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member is exposed to outdoor weather conditions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.