Valet Shift Lead

LAZ Parking; San Antonio (TX); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Referral bonus after 90 days

Job summary

LAZ Parking is seeking a Shift Lead in San Antonio to oversee hotel operations, ensuring the highest level of service and operational success. The role includes supporting management, handling customer queries, and meeting financial goals.

Applicants must have a valid driver's license, a high school diploma or GED, and strong customer service and communication skills. This position offers compensation of $13-$16 per hour, along with a $250 referral bonus after 90 days.

Qualifications

• Must have a valid driver's license.
• Minimum 2 years of supervisory or customer service experience.
• Ability to communicate professionally and effectively.

Responsibilities

• Oversee operations in the absence of location management.
• Support location management with operational success.
• Ensure staff adheres to conduct rules.

Skills

Customer service

Communication skills

Team building

Driving standard transmission

Ability to lift 50 pounds

Education

High school diploma or GED

Job description

The Details

Location: Luxury Hotels in Downtown San Antonio, Texas

Required: Must have a valid driver's license; minimum 2 years

Pay: $13-$16/ hour plus tips!

Referral Bonus: $250 bonus will be paid after 90 days. Employee must be in good standing.

The Spirit of the Position

The Shift Lead, Hospitality oversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties

• Support location management with the financial, operational, safety and service-related success at their hotel.
• Attend daily stand up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Additional duties as assigned.

People

• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel.
• Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).

Profit

• Responsible for claims and safety related training and prevention initiatives.
• Responsible for overall financial success during their shift.
• Daily, weekly, monthly, and annual financial and operational reports as required.

Education

• High school diploma or GED required.

Experience

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Valid driver's license required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehends the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to drive a standard transmission.
• Ability to produce and maintain an acceptable driving record and unrestricted driver's license.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.