Valet Runner - Part Time

Grand Sierra Resort; Reno (NV); On-site; USD 28,000 - 42,000; Full time

Job summary

Grand Sierra Resort in Reno seeks a courteous valet to greet guests, assist with doors, park and retrieve vehicles, and maintain keys security. The role requires strong customer service, driving skills, and the ability to work flexible shifts.

You will coordinate with guests, manage traffic in the valet area, report incidents, and follow safety procedures. A valid driver's license, 19+ age, and Alcohol Awareness Card are required; prior valet experience is preferred.

Qualifications

• Valet experience preferred with driving ability.
• Excellent communication, both written and verbal.
• Basic reading/writing/math skills required.
• Must have driving, following instructions, problem solving and decision-making abilities.
• Must be flexible to work holidays, nights and weekends.
• Minimum age 19 years.

Responsibilities

• Open doors and assist guests entering/leaving the property.
• Assist with opening/closing vehicle doors.
• Greet guests and visitors with professional service.
• Guide guests on parking procedures and direct traffic as needed.
• Tag and secure guest keys, verify tickets, and ensure vehicle safety.
• Park and retrieve vehicles without damage; report incidents promptly.
• Maintain safety, security, and cleanliness of the valet area.
• Provide information on services and events; bid guests farewell.

Skills

Valet experience

Driving experience

Communication skills

Reading & writing

Job-related skills

Flexible shifts

Age 19+

Education

Previous Valet experience or related education/training

Job description

Essential Duties And Responsibilities

• Open hotel main doors and assist guests/visitors entering and leaving the property.
• Assist guests with opening/closing vehicle doors.
• Welcome guests and visitors with appropriate greetings of the day.
• Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service.
• Able to communicate parking procedures to guests/visitors.
• Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest.
• Verify guests’ ticket with the one attached to the key before handing over keys or vehicle to the guest.
• Able to effectively park and retrieve guests’ cars without causing damage to the vehicle.
• Ability to drive and operate manual and automatic transmission vehicles.
• Able to provide guests with information regarding property facilities, amenities, services, special events
• Give fond farewell to all guests who are departing as per GSR standards
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare.
• Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys.
• Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all vehicle incidents like damage, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
• Monitor and maintain safety, security, and cleanliness of parking areas, portico and in the key booth
• Re-route traffic when parking space reaches maximum capacity and ensure staff is informed.
• Any other duties as assigned within the scope of this position.

Primary duties and responsibilities include, but are not limited to, the following:

• Open hotel main doors and assist guests/visitors entering and leaving the property.
• Assist guests with opening/closure vehicle doors.
• Welcome guests and visitors with appropriate greetings of the day.
• Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service.
• Able to communicate parking procedures to guests/visitors.
• Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest.
• Verify guests’ ticket with the one attached to the key before handing over keys or vehicle to the guest.
• Able to effectively park and retrieve guests’ cars without causing damage to the vehicle.
• Ability to drive and operate manual and automatic transmission vehicles.
• Able to provide guests with information regarding property facilities, amenities, services, special events
• Give fond farewell to all guests who are departing as per GSR standards
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare.
• Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys.
• Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all vehicle incidents like damage, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
• Monitor and maintain safety, security, and cleanliness of parking areas, portico and in the key booth
• Re-route traffic when parking space reaches maximum capacity and ensure staff is informed.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Previous valet experience preferred, with 3 years’ driving experience.
• Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.
• Ability of simple reading, writing, math, and task completion skills is required.
• Must have the following skills: driving, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 19 years of age.

EDUCATION And/or EXPERIENCE

• Previous Valet experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must obtain and maintain appropriate licensing with Alcohol Awareness Card
• Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is frequently standing, walking and occasionally sitting, reaching overhead, bending over, crouching, kneeling, and balancing during over the duration of their shift.
• Team member will have to frequently push/pull and/or lift/carry 50lbs or less and 75lbs or less occasionally.
• Driving will constantly be required.
• The team member will constantly have repetitive use of both feet and frequent repetitive use of both hands. Frequent light and firm/strong grasping motions and finger dexterity of both hands will be required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
• The noise level in the work environment is usually moderate but can be loud or quiet at times.
• Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, confined areas, moving objects, slippery surfaces, dirt/dust, fumes/odors, and secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.