Valet Attendant

Coury Hospitality; Amarillo (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Coury Hospitality is seeking a Valet Attendant to warmly greet guests, park vehicles, assist with luggage, and provide transportation within a 5‑mile radius. You will maintain vehicle logs, follow color-coded ticketing, and deliver quick, courteous service in a fast-paced setting.

Responsibilities include directing traffic, ensuring guest safety, handling charges, and staying professional at all times. Prior valet or customer service experience is preferred, with a valid driver’s license and

Qualifications

• Must have a valid driver's license with a clean driving record (MVR).
• Able to drive manual transmission vehicles.
• Strong knowledge of local areas and roads.
• Minimum 3 years of driving experience.
• Proficient in English, both spoken and written.
• Good communication with guests and team members.

Responsibilities

• Direct traffic of vehicles at entrances and secure taxis/transportation for guests.
• Assist guests with luggage and provide transportation within a 5-mile radius in company vehicles.
• Park guest vehicles safely and return vehicles quickly to guests.
• Record guest information on valet tickets and indicate parking location and applicable charges.
• Offer courteous, professional service and maintain professional appearance and conduct.
• Handle guest requests and relay issues to management as needed.

Skills

Valid driver’s license

Manual transmission

Local area knowledge

3 years driving experience

English language

Communication skills

Customer service

Job description

DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-Exempt

POSITION SUMMARY:

Greeting and receiving customers with the highest quality customer service. Responsibilities include parking guest cars, assisting with luggage and belongings, and providing transportation in the Company vehicle. After parking the vehicle, the valet attendant will run back to their station and be prepared to assist the next patron.

RESPONSIBILITIES:

• There are two different Valet Station locations and our Valet associates may be scheduled at either location.
• Directs traffic of vehicles at hotel or restaurant entrance. Secures taxis/transportation for guests/visitors.
• Assists guests with luggage.
• Parks guest vehicles and secures vehicle. Safely and securely parks the customer car, and provides the fastest possible return time.
• Responsible for recording the guest’s information on the valet ticket and the location/parking spot the car was parked. Must use the correct color of ticket (white for hotel, green for restaurant and blue for event) and properly advise the guest of any associated charge.
• Returns rental vehicles for guests.
• Completes errands/deliveries for guests.
• Answers questions about the hotel or restaurant and surrounding areas.
• Transports guests to various areas in the Company vehicle within a 5 mile radius of the hotel.
• Provides gracious and professional service in an efficient manner. Perform all job duties toward the goal of maximizing guest service.
• Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain a professional appearance and uniform standards.
• Responds graciously to guest service issues and reports the situation to management.
• Remembers that safety is always first. Runs fast, but drives slow. Must pass annual MVR screen.
• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to maintain a valid driver’s license with a clean driving record (MVR)
• Able to drive stick shift transmission. Able to drive all types of vehicles.
• Thorough knowledge of local areas and roads.
• 3 years’ experience driving vehicles.
• Strong understanding of the English language.
• Ability to communicate effectively with others both verbally and in writing.
• Provide excellent customer service and maintain a professional demeanor.

PHYIAL DEMANDS

• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 250 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well-paced mobility for up to 4-hours in length.
• Running up to 500 yards, up to 50+ times a day or more.
• Entering and exiting customers vehicles up to 50 or more times daily
• Willing to work outside in all types of weather. Shifts will not be cancelled due to inclement weather and all associates will be required to attend their scheduled shifts.

EXPERIENCE:

• Previous valet, and/or customer service experience preferred.

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Comfortable, closed toe, non-skid shoes.

I HAVE THE ABILITY TO PERFORM THE FUNCTIONS OF THIS JOB WITH OR WITHOUT AN ASSISTIVE DEVICE OR REASONABLE ACCOMMODATION.

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Associate Signature Date