Valet Ramp Captain

Evolution Parking and Guest Services; Covington (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen Valet Ramp Captain, der für die Sicherheit und Effizienz des Parkens von Gästefahrzeugen verantwortlich ist. Diese spannende Rolle umfasst die Führung des Valet-Teams, die Gewährleistung eines hervorragenden Kundenservices und die Unterstützung des Guest Service Managers. Wenn Sie eine Leidenschaft für Kundenservice und Teamführung haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten und Ihre Fähigkeiten weiterzuentwickeln.

Qualifications

• 2+ Jahre Erfahrung im Management, insbesondere im Valet-Bereich.
• Verständnis allgemeiner Geschäftsprozesse, einschließlich Kundenservice.

Responsibilities

• Führung des Valet-Teams und Sicherstellung eines hohen Serviceniveaus.
• Überwachung des Verkehrsflusses und der Valet-Operationen.

Skills

Kundenservice

Führungsqualitäten

Kommunikationsfähigkeiten

Technologiekompetenz

Organisationsfähigkeiten

Detailgenauigkeit

Education

Associate's Degree

High School Diploma

GED

Tools

HRIS-Plattformen (z.B. ADP)

Job description

1 month ago Be among the first 25 applicants

Job Summary

Valet Ramp Captain Job Description

The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff, and overall support to the Guest Service Manager.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.
  
  

Minimum Education Required

• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.
  
  

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.
  
  

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.
  
  

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

#62

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Hospitality

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