Valet Ramp Captain

Evolution Parking & Guest Services, LLC; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Evolution Parking & Guest Services, LLC is seeking a Valet Ramp Captain in Austin, Texas. This role focuses on ensuring safety and efficiency in parking and retrieving guest vehicles while providing exceptional customer service. The captain will lead valet attendants and be responsible for overall valet operations.

Candidates must have relevant experience, including a valid US Driver's License and a minimum of 2 years in management. Strong customer service and relationship skills are essential for success in this role.

Qualifications

• Must have relevant working experience in customer service.
• Experience in valet parking required.
• Valid US Driver's License is mandatory.

Responsibilities

• Ensure safety and efficiency in parking guest vehicles.
• Establish positive guest relationships through customer service.
• Supervise valet operations in the absence of the Guest Service Manager.

Skills

Strong customer service and client relationship skills

Excellent oral and written communication skills

Strong technology proficiency

Strong organizational skills

Ability to collaborate effectively

Exceptional attention to detail

Education

Associate's Degree, High School Diploma, or GED

Tools

HRIS platforms (e.g., ADP)

Job description

The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff, and overall support to the Guest Service Manager.

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.
• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.